Retail Sales Associate

Description

We are seeking entry‑level, full‑time sales associates to work in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire store staff to ensure customer service on both the lending and retail sides of the business. The role includes greeting, engaging, and interacting with customers in a positive and professional manner, processing sales, loans, and other transactions, and assisting with customer inquiries and problem resolution.

Associates will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

Hourly wage ranges from $11.00 to $13.00 per hour, plus commission. Pawnbrokers / Retail Sales Associates can earn up to 8% commission on transactions, which could average an additional $1.27 per hour on top of the hourly base rate.

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties, as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties and tasks for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and to become firearms certified.
• May be asked to assist a customer on the exterior of the building or retrieve products from exterior storage areas.
• Minimum age 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Ability to work in multiple locations as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate Point‑Of‑Sale (POS) systems and common office machines.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Earned Wage Access program—employees can withdraw up to 50% of earned wages up to seven times per payroll cycle, available from the second day.
• Vacation: one week of paid vacation after six months of full‑time service; an additional week after one year; two weeks after each subsequent anniversary; up to 120 hours after five years.
• Sick/Personal: 8 hours after six months, 16 hours each anniversary thereafter up to five years, then 24 hours after five years.
• Employee discounts available from the first day of employment.
• Tuition reimbursement with First Cash Education (up to $2,000 per year) for full‑time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ companies through First Cash Perks.
• Auto‑enrollment in the First Cash 401(k) program after six months of employment.
• Access to the First Cash Pet Insurance program.

The commission incentive plan is proprietary to First Cash. Pawnbrokers may earn 2–8% commission based on the gross profit of their personal performance. Detailed commission information will be provided during the interview process.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

First Cash will provide reasonable accommodations for qualified individuals with disabilities.