Retail Sales Associate

$11.00 to $13.00 per hour. We offer an easily achievable commission structure that pays you for every transaction you process.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker / Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

They thrive on engaging with customers and assist with inquiries and problem resolution. The role involves a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

The Full‑Time Pawnbroker / Retail Sales Associate position offers an hourly wage, plus employees earn commission based on productivity. The actual pay will be based on factors such as work location, qualifications, and experience.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Best working hours: most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees starting the second day of employment and allows withdrawal (up to) 50% of wages earned up to seven times in a payroll cycle.
• Unlimited commission above your hourly base rate.
• Paid vacation: one week after six months of full‑time service; one additional week after one year; two weeks (80 hrs) on each subsequent anniversary and 120 hrs after five years.
• Sick/Personal time: eight hours after six months for the first year; sixteen hours each subsequent anniversary for years two through five; twenty‑four hours after five years.
• Employee discounts available on the first day of employment.
• Tuition reimbursement with First Cash Education, up to $2,000 per year, for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies through First Cash Perks.
• Auto‑enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and displays merchandise appropriately.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties as assigned.

• Must be willing and able to lift or carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and become firearms certified.
• Possible assistance outside the building or in exterior storage areas.
• Minimum age: 18 years.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team‑oriented.
• Ability to multitask in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash‑handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Must be able to work a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate point‑of‑sale systems and common office machines.

Commission incentives are proprietary to First Cash. Pawnbrokers have the potential to earn 2‑8% commission based on gross profit of their personal performance. Details are provided during the interview process.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

First Cash will provide reasonable accommodations for qualified individuals with disabilities.