Deli​/Bakery Manager

Skilled Baker Position

JOB TITLE:

Deli/Bakery Manager

DEPARTMENT:
Deli/Bakery

CATEGORY:
All Locations

This description is intended to outline the primary responsibilities, general nature and level of work being performed by teammates assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and competencies of the Deli/Bakery Manager. The incumbent may be assigned other duties and responsibilities.

To comply with Lowe's company policies, standards, security measures and regulations. Proper performance of the duties and responsibilities of this position contributes to and ensures achievement of proper Deli/Bakery conditions. Serves as a model for customer service and other vital behaviors, and instills this value in all teammates. Creates an environment for continual learning and encourages an open dialogue among teammates.

Provides leadership and motivation within the store to promote a culture reflective of Lowe’s guiding principles, core values, and vision.

Responsible To:

• Store Manager / Assistant Store Manager

Teammates Supervised:

• All assigned teammates in the Deli / Bakery dept.

Inter-Relationships:

Frequent contact with all teammates, customers, corporate office and vendors. Occasional contact with teammates from other locations.

• Order and maintain inventory control to ensure freshness, product quality and turnover for maximum sales.
• Make effective and objective decisions regarding operational choices in work procedures. Oversee inventory of the deli/bakery department, new product purchases, scheduling and other situations where multiple factors must be considered and weighed to maximize operating results.
• Control level of damaged and spoiled/out of date products and ensure proper disposition according to company policy.
• Maintain a friendly selling approach to customers by all Deli/Bakery teammates.
• Ensure that all teammates are courteous to customers and that requests, and complaints are handled promptly and courteously.
• Check and verify that deli/bakery products received, to ensure that listed on vendor invoices items are delivered, check product for quality, count or weight and conditions.
• Keep work area maintained appropriately to ensure a safe work environment for teammates and customers.
• Must be able to perform other duties.
• Must be able to unload trucks, breakdown load and stock product.
• Communicate and coordinate with Store Manager to provide feedback from the store.
• Follow approved procedures for receiving product, pricing, marking and restocking to ensure quality protection, accuracy and product rotation.
• Responsible for training department teammates.
• Conduct department walks in accordance with Management Awareness. Ensures that all deli/bakery teammates are trained to conduct department walks in accordance with Management Awareness.
• Responsible for efficient and effective delegation of duties to achieve maximum performance of teammates including proper follow-up to assure satisfactory performance.
• Responsible for maintaining signs, pricing, refrigerated cases and display shelves, by implementing scheduled inspections of those areas.
• Responsible for department compliance of company policies, programs, procedures and guidelines.
• Works with department teammates to identify the root causes of issues and inefficiencies.
• Constantly interacts with teammates to ensure that all teammates understands Lowe's expectations.
• Adhere to all compliance of all company policies, programs, procedures and guidelines.
• Constantly interacts with customers.
• Ensures that all Management Awareness policies and goals are maintained at all times in the meat department.

• Training and
  
  Experience:
  
  High School Diploma or equivalent required. College background preferred. 3 years experience in the Deli/Bakery department operations. Completion of a management training program or equivalent combination of education and experience.
• Knowledge, Abilities and
  
  Skills:
  
  Knowledge of various deli/bakery products and recommended uses or cooking methods. Knowledge and ability to operate…