Insurance Implementation Specialist - Property & Casualty

Overview

ADP is hiring an Implementation Specialist. The role serves as the client’s first point of contact post‑sale, managing the implementation process from the sale through transition to Client Service. Responsibilities include building positive client relationships, reviewing policy and client information for completeness, setting expectations, and ensuring a smooth transition to the Client Service Team.

• Onboard clients, creating exceptional onboarding experiences for Insurance products implementation.
• Implement ADP Technologies by analyzing existing systems, interface requirements, and business processes, and recommending and embedding new processes, tools, and approaches.
• Partner internally by working closely with sales and customer service associates, exchanging routine information with the client project team about priorities, timeliness, and issues as they arise.
• Multi‑task and communicate on multiple time‑sensitive follow‑ups/projects simultaneously, sharing essential information with clients and internal teams.
• Adhere to a daily schedule and organize yourself to handle a high volume of inbound calls; phone time may increase during peak seasons, such as the close of the year.

• Prior experience is not required; training will be provided.
• Ability to work overtime hours during peak seasons.
• Strong professionalism and business acumen.
• Strong follow‑up skills for timely and effective closure of open items on sales orders and within the implementation process.
• Excellent oral communication skills with clients, sales, and other service associates.
• Ability to work effectively under time constraints while maintaining a professional service attitude.
• College degree is a plus but not required; relevant experience or military experience is also acceptable.

• Must obtain the appropriate Property & Casualty insurance license within 30 days of employment.

• Be yourself in a culture that values equity, inclusion, and belonging.
• Belong by joining a Business Resource Group that connects you globally with networks sharing common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of advancement opportunities.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest:
  Best‑in‑class benefits start on Day 1 because healthy associates are happy ones.
• Focus on mental health and well‑being; we provide support so you can give exceptional service to clients while caring for yourself and colleagues.
• Join a company committed to giving back and making a lasting, positive impact on the communities we serve and live in.
• Get paid to pay it forward:
  Company‑paid time off for volunteering for causes you care about.

ADP is committed to an inclusive, diverse and equitable workplace and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectionate or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold our values with the highest integrity and behave in a manner that fosters an honest and respectful workplace. For more information, visit