Community Engagement Officer; Business Development

Job Details

Job Location: Lomaland - El Paso, TX 79907
Position Type: Full Time

This position reports to the Community Impact Manager. The Community Engagement Officer does not just sell services; they create connections and relationships. This role will focus on building meaningful relationships, increasing Raiz memberships and accounts, representing the credit union in community and business development events, and executing events for the community to help promote the credit union’s products and services.

• Full‑Time
• Hours:
  
  Monday thru Friday, occasional Saturdays
• Location:
  
  1241 Pullman Dr., El Paso, TX 79936
• Pay: $21.57–$32.35 per hour

• Associate’s degree in business (or related field) or minimum two years of sales experience in place of a formal degree.
• Minimum two years of sales experience with a focus on financial services.
• Robust understanding of marketing principles and practices.
• Solid interpersonal, public relations skills, and ability to create and deliver compelling presentations.
• Exceptional oral and written communication skills.
• Well organized and highly attentive to detail.
• Proficiency in MS Office and related software.
• Flexibility to work flexible hours, including evenings and weekends as needed.
• Reliable transportation.
• Public speaking required.
• Serve as a financial counselor, supporting members and community through formalized programs.
• Bilingual in English and Spanish preferred.

• Develop and maintain effective public relations with members, business professionals, and external contacts.
• Identify, solicit, and contact prospective key individuals within existing groups to expand memberships.
• Visit prospective members, ensuring they are well-informed about our services and policies.
• Create relationships with business and community partners to expand membership growth opportunities.
• Expand existing memberships by encouraging new product participation and exploring new opportunities.
• Establish effective communication channels, promptly resolving member requests and questions.
• Promote all products and services through cross‑selling to meet members’ needs.
• Develop and maintain thorough knowledge of Raiz’s products and services.
• Keep abreast of the credit union's mission, displaying it consistently.
• Participate in continuing education as approved by the supervisor.
• Participate in community, professional, and business organizations to promote the credit union’s products and services.
• Develop, implement, and participate in partnership programs and business development.
• Represent the Credit Union at trade meetings and seminars, making presentations on financial services.
• Ensure the credit union’s professional reputation is maintained.
• Promptly and courteously resolve questions and concerns.
• Coordinate all aspects of events and make financial wellness presentations in various settings.
• Assist the marketing department in events and special functions as needed.
• Comply with all Bank Secrecy Act (BSA) rules and regulations, and Customer Identification Program (CIP); attend required annual BSA training and compliance training.
• Assist with all other duties as assigned or identified.