Insurance Consultant - Property and Casualty

Insurance Consultant

In this role, you will serve as ADP's front‑line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change – your #1 goal is to help clients. Still, each day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions, which will keep things interesting, and our top‑ranked training will help you succeed.

To thrive in this role, you are a people person who builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for clients to understand and act on, resulting in proud client satisfaction scores. Pace should not scare you. We also have a healthy dose of fun and friendships that last in a culture that values inclusion.

• Client Support
  . You will provide customer support via phone and digital channels, answering client questions and concerns related to business coverage, rates, and working closely with clients and carriers to endorse coverage depending on business needs or changes. This includes fielding questions related to ADP's Pay‑By‑Pay product, its value proposition, and a working knowledge of the audit and dispute process.
• Investigate
  . You will investigate, research, analyze, and resolve complex client issues and advise clients based on ADP and insurance product knowledge.
• Learn
  . You will continually upgrade your knowledge on the insurance industry and ADP products, inclusive of payroll.
• Consult
  . You'll identify and provide recommendations on additional lines of coverage and agency‑managed benefits administration tools by developing and maintaining effective written and verbal communication to ensure satisfaction and world‑class service.

• At least two years of experience in the insurance industry.
• Must have the appropriate Property & Casualty producers license within 30 days of employment. ADP will support successful candidates in the testing process.
• A college degree is great but not required. Other acceptable experiences include military experience; we value the discipline, commitment, and problem‑solving abilities that veterans bring.

• Property & Casualty (general lines, producer) Insurance License; if not properly licensed, must obtain within 30 days as a condition of employment.

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest – best‑in‑class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well‑being
  . We provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward – company‑paid time off for volunteering for causes you care about.

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.