Inside Sales Rep

Inside Sales Rep Job Duties

• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
• Recommend products to customers based on their needs and interests.
• Answer customers' questions about products, prices, availability, product uses, and credit terms.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
• Provide customers with product samples and catalogs.
• Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending conferences.
• Prepare drawings, estimates, and bids that meet specific customer needs.
• Monitor market conditions, product innovations, and competitors' products, prices, and sales.
• Perform administrative duties, such as preparing sales budgets and reports and keeping sales records.
• Obtain credit information about prospective customers.
• Train customers' employees on quality.
• Prepare sales contracts and order forms.
• Negotiate details of contracts and payments.
• Forward orders to manufacturers.