Customer Care Agent

Job Responsibilities and Qualifications

• Respond to customer inquiries via phone & in person.
• Assist customers with finding products.
• Provide quotes and take orders.
• Troubleshoot and resolve customer concerns.
• Document customer interactions and update accounts.
• Proactively generate new sales leads.
• Learn full suite of products and services.
• Work closely with warehouse to address order and shipping issues.
• Work closely with Finance to provide billing and documentation.
• Ability to work with customers in different time zones.
• Prepare client quotes, proposals and presentations.
• Maintain high level of accuracy and attention to detail.
• Ability to multitask and meet deadlines.
• Provide prompt customer feedback and issue resolution.
• Submit timely activity reports.
• Strong computer skills necessary; familiarity with MS Windows.
• Demonstrated ability to fully understand our full suite of products and pricing.
• Be constantly mindful of schedules and committed to delivering all projects on time.
• Work with internal and external Project Managers to keep all deliverables moving down the pipeline on time.
• Duties and responsibilities can change depending on business needs.