Retail Sales Associate

$11.00 to $13.00 per hour

Commission structure: earn up to 8% on transactions, adding an average of $1.58 per hour on top of your hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Best working hours: most stores open 9:00 AM‑6:00 PM; many closed on Sundays.
• Earned Wage Access available from the second day; withdraw up to 50% of earned wages up to seven times per payroll cycle.
• Unlimited commission above your hourly base rate.
• Vacation: one week paid after 6 months; one additional week after 1 year; two weeks each anniversary thereafter (up to 120 hours after 5 years).
• Sick/Personal: 8 hours after 6 months to the first anniversary; 16 hours each anniversary thereafter (up to 24 hours after 5 years).
• Employee discounts available from day one.
• Tuition reimbursement up to $2,000 per year for eligible full‑time employees.
• Access to over 10,000 discounts from 1,000+ companies.
• Auto‑enrollment in First Cash 401(k) after 6 months.
• Access to First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates for our pawn store locations nationwide. As a Pawnbroker / Retail Sales Associate, you will partner with the entire store staff to deliver customer service on both the lending and retail sides of the business. You will greet, engage, and process sales, loans, and other transactions, assisting with customer inquiries and problem resolution across a wide range of jewelry, tools, electronics, firearms (in FFL locations), and general merchandise.

• Greets and interacts with all customers to build rapport and recommend financial solutions.
• Performs non‑management open/close procedures.
• Maintains a clean, stocked sales floor and presents merchandise displays.
• Processes sales and loan transactions in accordance with established policies, procedures, and regulatory requirements.
• Takes cash and negotiable items in line with policies.
• Answers incoming calls per company standards.
• Communicates legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, demonstrating respect.
• Partners with all employees to create a memorable customer experience.
• Successfully completes assigned training.
• Performs other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and obtain firearms certification.
• May be asked to assist customers outside the building or handle products in exterior storage.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work with people and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Proficient in basic math calculations.
• Cash handling experience is preferred.
• Willing to work in multiple locations as business needs dictate.
• Must be able to work a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

Bilingual applicants are encouraged to apply!

The employee commission incentive plan is proprietary. Pawnbrokers can earn 2–8% commission based on gross profit of personal performance. Detailed information will be provided during the interview process.

Pay rates will not be below any applicable local minimum wage requirements.

Employment at First Cash requires agreement to a binding arbitration agreement to resolve disputes.

First Cash Holdings, Inc. is an Equal Opportunity Employer. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

First Cash will provide reasonable accommodations for qualified individuals with disabilities.