Loss Prevention Investigator - Lead

Job Description

Job Title:

Loss Prevention Lead

Department Name: Loss Prevention

Effective Date: 06/01/2026

Reports to (title):
Sr. Manager, Loss Prevention

# of Direct Reports: N/A

# Indirect Reports: N/A

Individual Contributor: Yes No

Full Time/Part Time: Full time

# Hours Per Week: 40
-55 Hrs.

Average

Work Schedule:

This position requires schedule flexibility and may require overtime, occasional Saturday work, and the ability to open or close Company facilities based on operational requirements.

Location:

20 Zane Grey, El Paso, TX 79906

40 Walter Jones Blvd. El Paso, TX 79906

Job Summary:

The Loss Prevention Lead serves as a key leader within the Loss Prevention function and is responsible for protecting Company assets, employees, facilities, and brand reputation through professional investigations, physical security programs, risk mitigation, and proactive loss prevention initiatives.

This position leads and supports investigations involving theft, fraud, workplace misconduct, policy violations, workplace violence, ethical concerns, and other incidents that may result in financial, operational, or reputational risk to the Company. The role serves as a trusted business partner to Operations, Human Resources, Safety, Legal, and external law enforcement agencies to ensure investigations are conducted professionally, objectively, and in compliance with Company policies and applicable laws.

The Loss Prevention Lead provides leadership, coaching, and technical expertise to Loss Prevention Investigators while helping shape and execute the Company's overall loss prevention strategy. This position is expected to exercise sound judgment, maintain strict confidentiality, identify emerging risks, and recommend solutions that strengthen security, reduce losses, and improve operational effectiveness.

The Loss Prevention Lead serves as the primary backup to the Senior Manager of Loss Prevention and may assume departmental leadership responsibilities during periods of absence.

Scope of job:

The Loss Prevention Lead plays a critical role in safeguarding Company assets and supporting a culture of integrity, accountability, and operational excellence.

This position is responsible for leading complex investigations, identifying trends and vulnerabilities, conducting security assessments, supporting compliance initiatives, and implementing preventive measures designed to reduce risk and loss across the organization.

Success in this role requires strong investigative expertise, leadership capability, business acumen, and the ability to influence stakeholders at all levels of the organization.

The incumbent is expected to make independent recommendations regarding investigations, security concerns, policy violations, risk mitigation strategies, and loss prevention programs while escalating significant matters to senior leadership when appropriate.

This position is required to work on-site. Due to the nature of investigative activities, physical security responsibilities, employee interactions, and surveillance operations, remote or hybrid work arrangements are not available.

Duties/Responsibilities:

Leadership & Team Development

• Lead, coach, mentor, and develop Loss Prevention Investigators.
• Establish clear performance expectations and promote a culture of accountability and continuous improvement.
• Provide training on investigative techniques, evidence handling, interviewing methods, surveillance operations, and case management.
• Review investigative reports, documentation, and case files to ensure quality, consistency, and compliance.
• Support succession planning and talent development within the Loss Prevention function.
• Serve as a role model for professionalism, ethics, confidentiality, and sound judgment.

Investigations & Case Management

• Lead and support investigations involving theft, fraud, workplace misconduct, workplace violence, policy violations, ethics concerns, and other security-related incidents.
• Conduct interviews, gather statements, review surveillance footage, analyze evidence, and prepare comprehensive investigative reports.
• Ensure proper collection, preservation, and documentation of physical and digital evidence.
• Coordinate…