Security Control Room Operator- El Paso, TX

The SOC Operator is responsible for monitoring security systems, coordinating emergencies, compiling daily reports, replying to email and phone inquiries, and performing general workplace duties as needed. The candidate must be comfortable in a fast‑paced, growing environment. Superior communication and multi‑tasking skills are strongly desired. A professional yet approachable personality, who can make sound decisions through training with limited supervision, will excel in our environment.

• Push and report all appropriate operational matters in real time directly to the SOC Manager, Director of Operations and members of senior management.
• Provide excellent customer service to all parties encountered while on duty.
• Act on all customer service related calls and either resolve them personally or refer issues to the appropriate individuals. Manage communications for emergency and non‑emergency calls‑for‑service, to include phone and email workstations. Monitor email inboxes, work order service requests and all communications devices; prioritize and process incoming information according to procedure.
• Responsible for establishing, maintaining and reviewing schedules.
• Assist in the supervision and management of a team of security officers, payroll, training, coaching, development and support.
• Handle all escalated security issues or emergency situations appropriately. Coordinate emergency incidents with the Security Team. Notify, assist, and direct external emergency personnel and internal Emergency Response Team as necessary.
• Acknowledge alarms and dispatch personnel as needed.
• Participate in regular training and scenario‑based security drills.
• Understand and execute emergency SOC protocols and general service SOC protocols.
• Perform SOC related projects and tasks as requested by the SOC Manager or Director of Operations.
• Compile daily SOC activities into daily shift reports. Ensure detailed shift pass‑downs are issued and followed. Compile monthly, quarterly and annual SOC statistical data and author incident reports as described in SOC protocols.
• Perform other tasks and duties of a similar nature and scope as assigned.

• High School diploma or GED plus 2 years of satisfactory employment as a security officer or in a customer service position.
• Experience in a heavy‑volume call center and dispatch preferred.
• Must be at least 21 years of age.
• Ability to acquire and maintain a valid security license (if state requirement), including state‑accredited training requirements.
• Must have the ability to read, write, speak, and understand English.
• Proficiency with Microsoft Office software (Word, Access, Excel, PowerPoint).
• Ability to pass pre‑employment drug screen and criminal background check.
• Must maintain a working telephone number through which we can contact the candidate.

• Compensation: $23.00 per hour based on experience.
• Paid time off, medical insurance, dental insurance, paid holidays, and pension/retirement benefits.
• Skills‑enhancing training and opportunities for career growth and promotion.

EOE/M/F/D/V