Police Communications Operator

Position Information

Hiring Department
: UTEP Police Department

Posting End Date
:
Open until filled. This posting may close once a sufficient number of qualified applications have been received.

Hours
: 40 hours per week, varying shifts, working hours may require night shifts, weekends, as well as holidays. Flexibility is required on evenings and weekends.

FLSA status
:
Non-exempt

Earliest Start Date
:
As soon as possible.

Salary
: $38,500.00 Annually

Submit Resume. Cover letter and list of three professional references is strongly encouraged.

The primary function of a Police Telecommunicator is to receive and prioritize Emergency 9-1-1 and non-emergency telephone calls from the public. Dispatches appropriate emergency service agencies such as police, fire and emergency medical units. Monitors public safety units in the field. Retrieves and enters computer data for emergency response personnel within the service area. Answer administrative telephone lines, enters information into a Computer Aided Dispatch (CAD) system, and processes non-emergency and routine requests for police, security, and technical support services.

The Police Telecommunicator also monitors closed circuit television (CCTV) during special events and for security related activities, and performs multiple tasks concurrently, while working in a fast paced environment and maintaining a professional and positive demeanor. This position will also serve as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).

This position impacts law enforcement and security effort of UTPD. The position is supervised by the Police Telecommunications Supervisor.

• Answers Emergency 9-1-1 and non-emergency telephone calls for police, security, and technical support events and services.
• Enters information concerning calls for technical support and security related patrol activity into a Computer Aided Dispatch (CAD) system to be forwarded to the appropriate police dispatch station for assignment.
• Forwards calls received in the Police Communications Center to the appropriate office of the UTPD.
• Monitors closed circuit television (CCTV) for situations indicating a need for a law enforcement or security response and forwards the information to the appropriate police dispatch station to initiate a proper response.
• Composes and distributes shift and found property logs and performs other police communication center paperwork.
• Provides police personnel information from local, state, and national crime information centers.
• Retrieves and enters computer data for emergency response personnel within the service area.
• Must be able to work various rotating shifts, including weekends and holidays as assigned.
• Complies with all State and University policies.
• Other duties as assigned.

Required Qualifications

• High school diploma or general education degree (GED)
• One (1) year of experience in customer service or related field
• Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license or ability to acquire within first year of hire
• Must be a United States citizen as per TX Commission regulations
• Proof of TCOLE Telecommunications Operator license within first year of hire to maintain employment

Preferred Qualifications

• Associate's degree or thirty (30) credit hours in Criminal Justice or related field
• One (1) year experience in a physical plant, public safety or emergency communications field

Note: A Personal History Statement along with a Background Investigation will be required as part of the preliminary screening process to be considered for this position. These preliminary requirements are time sensitive and failure to comply may disqualify your application from consideration for this position. Any deliberate misstatements or omissions of information provided can and will result in your application being rejected, regardless of the nature or reason for the misstatements/omissions.

Proof of TCOLE Telecommunications Operator license must be attained within first year (12 months) of…