Field Service Tech

Field Service Tech – El Paso, TX

Travel is 80‑90%, weekly and constant. Generally, home on weekends.

Contribute to installing equipment, investigate and resolve customer reports of technical problems with equipment, and eliminate future operational or service difficulties by performing the following duties.

• Investigate and resolve customer reports of technical problems with equipment and perform routine repairs.
• Partner with customers to ensure excellent communication and service.
• Ensure all new or modified installations of equipment have been completed to full functionality according to applicable industry standards, company standards, and customer specifications.
• Review performance reports and documentation from customers and inspect malfunctioning or damaged equipment to determine nature and scope of problem.
• Analyze inspection reports to determine source of problems and make recommendations for repair, replacement, or other corrective action.
• Coordinate problem resolutions with Field Service, Engineering, and other inter‑company departments to expedite repairs.
• Maintain records of reports and submit them to the Field Service Manager and the Quality Department.
• Troubleshoot, dismantle, and reassemble machines, equipment, and their subassemblies according to customers’ needs following drawings and other specifications; plan assembly procedures using experience.
• Drill, tap, or ream holes, align components, and bolt, screw, or rivet them together using hand tools or portable power tools; install moving parts such as shafts, levers, fan blades, bearings, and test free movement; bend and install pipe for lubricating systems.
• Align and mesh gears in gearboxes to assemble systems of gears including drive motors and fan shaft alignment.
• Conduct preventative maintenance at customer facilities.
• Ensure regular attendance, punctual arrival, ability to work on‑site and overtime.
• Work cooperatively with others, deal respectfully with the public, customers, vendors, employees, managers, and executive management.
• Perform multiple tasks concurrently, work in a fast‑paced environment, interchange with others in the department, work at heights exceeding 50 feet, and operate mobile elevating work platforms.
• Strict adherence to Kelvion and Customer safety requirements – e.g., personal protective equipment, job safety analysis, and all paperwork/reporting for completing assigned tasks on customer sites.
• All other duties assigned.

• Personal computer skills including e‑mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of an organization.
• Intermediate skills: ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume; apply basic algebra and geometry.
• Intermediate skills: apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; handle problems involving multiple concrete variables in standardized situations.
• Must be able to obtain a passport and a major credit card (for car rental), attend and pass safety orientation exams at customer locations.
• Must also be able to obtain industry‑required certifications, such as TWIC, to gain entry access to customer locations.

Associate’s degree (A.A.) or equivalent from a two‑year college or technical school; and/or two to five years of related experience and/or training; or an equivalent combination of education and experience.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, reach with hands, arms, and shoulders. The employee is occasionally required to walk, sit, climb or balance, stoop, kneel, crouch, or crawl, and talk and hear.

The employee occasionally will be required to hand‑lift and/or move objects up to 50 pounds.

To apply send your resume to