Field Service Technician II

Aventiv - LyNaugh / Sanchez State Jail locations in Fort Stockton, TX and El Paso, TX.

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

Heavy travel will be required for this role. A $500 monthly stipend and mileage reimbursement provided.

Job Purpose:

Maintains and repairs telecommunication equipment, associated computers, networking, and electronic equipment and installs all Securus’ products, features and equipment. Position also provides support to our tablet customers by assisting in administering the program by making sure tablets are fully utilized and proper inventories are maintained, and extra inventory or damaged inventory is returned. Travels from location to location to resolve issues as stated above but could also serve as an onsite technician for a particular customer providing both technical and administrative duties or as a hybrid technician who is both on site and roving.

Provides installation assistance, training or troubleshooting assistance to a FSA and/or FST
1.

• Repairs, maintains, programs and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities
• Repairs/installs phones, kiosk, video terminals, WAPs, tablets and other required equipment within correctional facilities within assigned area of responsibility.
• Maintain and provide operations support for site surveys, pre-bid meetings and/or sales conferences
• Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
• Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution
• Assists in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services
• Provide administrative services on an as-needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required
• Maintains inventory of equipment and tools; manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop, etc.)
• Demonstrates proficient skills with telephony – pulling cable, terminating cable, troubleshoot wiring, loading configuration files, install and maintain all Securus equipment

• Demonstrates proficient understanding of customer service needs and works to improve operation of their facility with regard to Securus products (Inmate Calling System, Video Visitation, Kiosk and/or Tablets)
• Working knowledge of applicable practices, standards and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, and Securus equipment)
• Ability to work tasks to completion with a high sense of urgency and high quality
• Negotiates alternatives means of resolving issues and escalates when necessary
• Responds to requests from management and customers via phone, e-mail and/or reports
• Adheres to Field Service Standards and all Company policies
• Self-starting, able to self-train on telephony-based product line
• Excellent multi-tasking, prioritizing and issue tracking abilities
• Strong written and verbal communication skills for working with customers, dispatchers, technical support, specialists, field technicians and management

• High school diploma or GED
• 3 years of installation, repair and maintenance of telecom and networking devices
• Experience with Windows OS, VOIP, Adtran Fortinet, AOS, Cisco IOS and wireless technology
• Telephony experience including cable pulling (Cat3 & Cat5), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables and troubleshooting wiring / T1 / CO dial tone problems
• Experience with network cabling configuration (cat3, cat5, cat6), troubleshooting and installation standards

• Experience in conduit bending (EMT and Rigid)
• Electronics / Electrical Certification or Degree
• 6 years or more of related experience
• Wireless technology experience
• Previous experience working in law enforcement or correctional environment

Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 45 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique…