Service Technician - Mission Critical - San Antonio, Texas

Service Technician

As a global pioneer in oil-free centrifugal chiller technology with an expanding portfolio of thermal management solutions, Smardt is dedicated to delivering high-efficiency and energy-saving systems for industries, real estate developments, health care and educational centers worldwide. We operate manufacturing facilities in the US, Canada, Germany, China, and Australia, with a team of over 900 employees. With a focus on reliability, performance, and environmental stewardship, Smardt continues to redefine industry standards through advanced engineering and a commitment to a more sustainable future.

• Provide technical support and field service on indoor and outdoor Smardt chillers.
• Perform chiller startups, commissioning, troubleshooting, warranty work, repairs, and maintenance.
• Service and troubleshoot chillers in the field, either within the local market or while traveling as required.
• Deliver high customer satisfaction by communicating effectively and professionally with customers, internal teams, and external contacts.
• Interact with customers to provide guidance on the operation and maintenance of their equipment.
• Diagnose and resolve customer operational problems accurately and professionally.
• Complete installations, deliveries, and removals of equipment required to perform installations in accordance with company standards.
• Participate in the monitoring and maintenance of chiller systems.
• Maintain availability for emergency customer calls as part of the on-call rotation, typically approximately one week every one to two months, or as required by business needs.
• Keep customers informed regarding the nature of service performed, repairs completed, and any outstanding issues.
• Ensure all tools, testing devices, and equipment are maintained in good and safe working order.
• Ensure repairs and maintenance for testing equipment are performed in a timely manner.
• Provide customers with appropriate recommendations regarding repair or replacement of existing equipment.
• Promote add-on work or service agreements where appropriate to support customer needs.
• Utilize technical support available through head office when additional troubleshooting assistance is required.
• Complete service documentation, reports, and administrative requirements accurately and on time.
• Follow all company safety standards, customer site requirements, and applicable regulatory requirements.
• Assist head office and management with other related duties as required.

Experience

• Minimum of four (4) years of HVAC field service experience.
• Chiller service experience required or strongly preferred.
• Experience with Turbocor and/or magnetic bearing systems is considered an asset.
• Experience performing startup, commissioning, troubleshooting, warranty work, maintenance, and field repairs.
• Experience working directly with customers in a technical service or field service environment.
• Ability to work independently in the field while collaborating with internal teams and technical support when needed.

Education/Certifications

• High school diploma or equivalent required.
• Technical school diploma, HVAC certification, or equivalent technical training preferred.
• EPA certification required, where applicable.
• Valid driver's license with an acceptable driving record required.
• Additional state, local, trade, or customer-site certifications may be required based on assigned duties, work location, or applicable law.

Technical Skills

• Strong knowledge of HVAC systems, chillers, refrigeration cycles, and related mechanical and electrical components.
• Strong troubleshooting and diagnostic abilities.
• Ability to read and interpret technical manuals, wiring diagrams, schematics, service bulletins, and equipment documentation.
• Ability to use hand tools, power tools, meters, gauges, diagnostic tools, and testing equipment safely and effectively.
• Ability to use computer systems, mobile applications, remote connection tools, and service software to complete documentation and access technical information.
• Strong understanding of safety procedures related to HVAC service, electrical work, refrigerants, tools, and customer site requirements.

Core Competencies

• Exceptional customer service skills.
• Strong verbal and written communication skills.
• Strong troubleshooting and problem-solving abilities.
• Professionalism and sound judgment in customer-facing situations.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Reliability, accountability, and attention to detail.
• Ability to adapt to changing schedules, customer needs, and service priorities.
• Commitment to safety, quality, and continuous improvement.

• Competitive compensation.
• Health and dental benefits from day one.
• 401(k) plan with up to 6% employer match.
• Training and professional development programs.
• Annual performance reviews and career advancement opportunities.
• A collaborative global environment with opportunities for growth.
• The opportunity to be part of a dynamic…