Banking Specialist 1

Overview

Convergint is looking for a full-time Banking Service Technician to join our culture. This role involves troubleshooting, repairing, and performing preventive maintenance on banking equipment including alarm systems, CCTV, pneumatic drive-ups, ATMs, vaults, and safe deposit boxes. Strong verbal, written, and interpersonal communication skills are required. You will be part of a dynamic team that supports growth for both you and Convergint.

What you'll do with Our Training and Your Experience

• Convergint s greatest strength is our people. Every colleague is encouraged to participate in our Recruit Awesome People program, helping grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• The Banking Specialist is expected to be skilled in at least one of the three areas of specialization: locksmiths, drive up and electronic. Installs equipment and services/supports existing customers by responding to service calls. Drive up Specialists install, repair, rebuild, and service remote drive up systems, audio and video equipment. Locksmiths handle a variety of locking mechanisms from basic drawer locks to more complex locking devices such as vaults, secure keyways, and other systems unique to the banking industry.
  
  Electronics Specialists provide support for a variety of electrical and electronics projects.
• Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment for drive up, locksmith and electronic projects. Systems include but are not limited to all manufacturers drive up equipment (including remote drive up), deal drawers, audio and video equipment related to drive up banking. Repairs or replaces damaged components of remote units.
• Troubleshoots, repairs, and replaces all components of remote, audio and video equipment. May install, configure, and support a variety of network systems and equipment for assigned projects. Performs preventative maintenance as needed. Mentors less experienced staff by sharing technical knowledge, skills and experience.
• Handles moderately complex installations for remote units such as alert systems. Installs new units with final connections, testing and training.
• Responds to moderately complex customer service calls, scheduled maintenance calls, emergency and after-hours service calls on a timely basis. Work assignments are varied and of moderate scope and complexity.
• Identifies potential project challenges, communicates with appropriate parties, and assists in developing strategies to minimize deviations from estimated costs and project deadlines.
• Inspects completed work for conformance with specifications and manufacturers  requirements. Refers the most complex issues to higher levels.
• Estimates cost, time, and materials for replacement equipment.
• Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties.
• Executes all work in accordance with state and local regulations, general best practices, and company health and safety policies. Uses troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
• Represents Convergint as the customer s best service provider at all times, ensuring we are the first choice for service.
• Communicates with and collaborates with other team members to improve overall operations. May advise management regarding customer satisfaction, product performance, installation techniques, and potential product improvements.
• Keeps up to date with company policies.
• Presents a professional image of Convergint in appearance and behavior.
• Performs other duties and responsibilities as required.

What You'll Need

• Working knowledge of drive up, locking and electronic systems specific to banking industry.
• Basic knowledge of Digital Video Recorders (DVRs) and Network Video Recorders (NVRs) connected to the remote system.
• Solid knowledge of mechanical and electrical systems.
• Customer focus and the ability to meet customer needs.
• Strong communication skills (oral and written).
• Adaptability and the ability to respond effectively to changes in situation or information.

Company Benefits

Convergint offers a supportive, inclusive environment with a variety of programs and benefits:

• 10 company holidays and paid time off starting at 13 days annually
• Medical, dental, and vision plan
• Life insurance and disability plan
• Wellness program
• 401K matching plan
• Colleague assistance program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate social responsibility day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

Education:

High School/GED or equivalent experience

Preferred Experience (but not required):

• Technical diploma and/or equivalent trade experience (e.g., electrician)
• 1 year of previous banking specialist experience within a commercial, industrial, or facilities operation setting
• Experience in one or more of the following industries:…