Technology Products Service & Sup Tech

Why Join Wagner?

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

• Paid Time Off (PTO) Plan
  - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans
  -401
  
  Keligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU
  - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more
• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance,  and discounted employee phone plans

This position will serve as the field service installation and troubleshooting expert on the full line of Technology Products and supporting infrastructure (base/rover/laser & RTK network for Ag) offered by Wagner Equipment Co. in a manner that reflects the company’s vision of working as “One Professional Team.” It will also provide support and training to both internal and external customers on the full line of technology products.

$37.00 - $47.00 per hour.

Pay rate is dependent upon education and experience.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Completes detailed service reports in a timely manner (24hrs from last labor)
• Completes and submits time cards daily
• Completes and submits all necessary warranty paperwork for the product being worked on (24 hrs from last labor)
• Provides assistance in warehouse with testing and upgrading technology components
• Properly completes all needed paperwork and forms, labels and returns all warrantable parts (this will also include the responsibility for shipping components and parts to WECo stores, repair centers, or factory locations)
• Maintains electronic and hard copy libraries of needed technical service literature
• Responds in a timely manner to customer technical and support calls
• Communicates with customers regarding installations and location of machine
• Provides on-site or call-in service support for customer purchased extended support agreements
• Tracks and reports product problems to appropriate WECo and factory contacts
• Assists service managers in making customer, dealer, and manufacturer policy settlement decisions
• Communicates possible sales and upgrades leads to the appropriate Tech Products sales staff
• Provides competitive activity to Technology Sales Specialists
• Activates Caterpillar Software Enable Attachments (SEA) on Accu Grade machines as needed
• Registers new Accu Grade displays with Caterpillar prior to installation
• Performs installs of AG Technology Products, as factory installed options, on new AGCO product and retrofits, on existing AGCO machines, implements, and any competitive machines or implements
• Performs installations of Trimble and CAT Accu Grade machine control & guidance products on earthmoving equipment
• Performs basic welding functions
• Locates, downloads, and uploads applicable software and firmware across the entire tech products range (AG and MC&G) and keeping these files on laptop
• Provides support for Technology System demos to both internal and external customers (must develop a good working relationship with customer’s operating personnel and provide training and refreshers as needed)
• Learns and becomes self-sufficient in the various suppliers web sites, price books, and…