Veterans Services Representative; Fort Bliss

WHO WE ARE

Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We’re a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is based at the Workforce Solutions Borderplex Office, located at Building 725, Custer Road, Fort Bliss, Texas.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

A dynamic individual who has the passion and drive to assist veterans with employment services, in obtaining federal and state veterans benefits, health care and resources to resolve veterans issues and challenges. The candidate is a self-starter who will network to build long lasting relationships with employers, veteran service organizations and other community-based organizations. You are a self-starting, motivated, collaborative problem solver who uses their own initiative to accomplish the mission at hand.

The Veterans Services Representative IV performs complex (journey-level) veterans assistance work. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

• Provides highly interactive peer-to-peer outreach and case management to returning veterans from Iraq and Afghanistan (including their dependents), Transitioning Service Members, and veterans that need assistance as they transition into civilian life. Develop a goal-oriented and customized service plan with the clients.
• Establishes a network of employers and supporting agencies such as local workforce center staff, business service units, employment service staff, Veteran County Service Officers, Veterans Administration, faith-based organizations, and community leaders to aid in assisting OIF/OEF/OND/OFS/OIR/CJTFHOA veterans, Transitioning Service Members, and other veterans with employment and supportive services.
• Provides quality and timely referrals to OIF/OEF/OND/OFS/OIR/CJTFHOA veterans, Transiting Service Members and other veterans to community resources including employers, governmental agencies, Texas Institutions of Higher Education, community, faith based and veterans service organizations.
• Maintain the TVLP database, Outlook calendar, and other daily, weekly, and monthly reports in accordance with confidentiality and security policies. Submit monthly travel reports and requests for reimbursement by deadline. Maintain personal CAPPS entries in a timely manner as directed.
• Comply with rules, regulations, and Texas Workforce Commission policies. Delivers positive results for all other programs, special veteran specific initiatives and projects assigned by the TVLP program director throughout the program year. Enter Work Opportunity Tax Credit conditional certifications regularly.
• Performs other duties as assigned.

• Three years of full-time experience in the military or providing services to veterans.
• Incumbent must be a veteran who served on active duty for a period of more than 180 days and was discharged or released with other than a dishonorable discharge; OR a veteran who was discharged or released from active duty because of a service-connected disability; OR an eligible person as defined by Title 38 of the United States Code.
• Relevant academic credits may be applied toward experience qualifications for this position.

• Ability to multi-task and deliver high quality work with great attention to detail and accuracy.
• Excellent time management skills and the ability to juggle multiple, shifting priorities.
• 1.5 to 2.5 years’ experience in networking and working with employers in hiring veterans.
• 1.5 to 2.5 years directly working with and assisting veterans and transitioning service members
• 1.5 to 2.5 years working knowledge of laws rules and regulations…