CARE Specialist

TITLE: CARE Specialist

LOCATION:
Onsite-El Paso, TX

About Us

The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to our relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.

About the Team

We are problem solvers working with leading agencies and organizations to help them address many of today's most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action.

What you'll be part of - TPG Culture

At TPG, we proudly measure our success by the impact we have on the lives of vulnerable and underserved populations around the world. We are innovators and problem solvers who take great pride in partnering with government agencies, service organizations, and external stakeholder groups to address many of today's most complex challenges. Our workforce is diverse in culture, language, and experience yet it shares a common sense of purpose and empathy for those in need of help.

Our people are personally invested in the missions we support, and we reward their commitment by investing in their development, advancement, and growth. If you like what we stand for, you'll appreciate the professionalism and dedication of those you stand beside every day.

Together, we actively imagine a better future, innovate new ways to make it a reality, and implement solutions that deliver a lasting impact.


Job Summary:

The CARE Specialist is responsible for conducting inbound and outbound contact with unaccompanied children (UACs) and their sponsors to complete standardized safety and wellbeing screenings as required by the program. The CARE Specialist gather and document critical information, evaluate potential risk indicators, assign preliminary risk tier ratings based on established protocols, and route cases appropriately for follow-up, escalation or for in-person home visits as required by protocol.

The CARE Specialist collaborates closely with the CARE team, managers, field staff, stakeholders, and the customer, as applicable, to ensure accurate documentation and timely intervention when safety concerns arise. The position plays a critical role in identifying risks, supporting appropriate responses, and maintaining confidentiality while handling sensitive and time-critical material.


Essential Functions and Responsibilities:

• Receive and review assigned cases; contact sponsors to complete required screening assessments.
• Conduct sensitive conversations using a trauma-informed, culturally humble approach.
• Conduct outbound calls with unaccompanied children (UACs) and sponsors to assess wellbeing across key domains, including placement stability, education, medical and mental health access, legal awareness, and overall child safety; update case information in the system as required.
• Respond to inbound calls, messages, emails, and texts from UACs, sponsors, and related parties, routing inquiries appropriately.
• Coordinate and confirm home visits with sponsors and provide required information to the Command Center.
• Identify and document risk indicators, assign preliminary risk tiers; escalate and update case information as required.
• Escalate cases needing additional review, field verification, or urgent intervention to the immediate supervisor.
• Maintain accurate, timely, and confidential case records in accordance with program standards.
• Collaborate with internal teams and external partners to support child safety and ensure coordinated case management.
• Verify Sponsor home address and UAC school enrollment and upload documents in the system as required.
• Inform Sponsor of required legal and court obligations, to include appointments and other required information.
• Provide information, resources, and guidance to callers with compassion, cultural sensitivity, and professionalism.
• Recognize urgent or complex situations and…