Family Advocate

• Location:
  
  1600 Brown St., Bldg B, El Paso, TX 79902, United States
• Base Pay: $40,000 per year
• Employee Type:
  Full Time Exempt
• Required Degree: 4 Year Degree
• Manage Others:
  No

• Free membership to any YWCA location
• Indoor heated pools open year‑round for water aerobics
• Two locations offering lap swimming (East and Central)
• Access to weight rooms and cardio equipment at all locations
• Fitness classes including Yoga, Pilates, Aquacise, and Zumba

Under general supervision, this position provides program and support services to participants of the Transitional Living Center (TLC) and Rapid Rehousing tenants (RRH). The role is grant‑funded and contingent upon availability of grant funds.

Perform intake activities for TLC participants, assess each participant and, together with participant, develop a housing stabilization plan.

Meet with TLC participants and RRH tenants to provide case management, review housing stabilization goals, reassess needs for mainstream services, mental and medical services, family issues, transportation services, legal and community living issues, and personal relationships.

Provide advocacy for RRH tenants and TLC participants and serve as an ongoing liaison between property managers and tenants.

Work in tandem with appropriate support services staff to ensure participants are invited to educational sessions on financial management, housing options, rights, and rental agreements.

Serve as a supervisor “on call” for the entire facility on a rotating basis, handling multiple issues and ensuring safety/security of residents.

Work with Lead Shift Advocate to assign rooms/apartments to new participants/tenants.

Communicate with Operations Services staff to coordinate compliance monitoring with curfew, chores, childcare, and safety/security procedures.

Learn, convey, and enforce YWCA policies and procedures.

Comply with documentation requirements of multiple funding sources, recording data for current and exiting residents into individual participant files and the Homeless Management Information System (HMIS).

Advocate with community agencies, schools, and governmental entities on behalf of participants, coordinate support services for participants and their children.

Coordinate needed educational programs with education advocate and community agencies.

Provide training, advocacy, expertise and assistance to encourage participants to negotiate and resolve conflicts.

Adapt work schedule to meet program needs, including attendance during Life Skills classes and other evening and weekend events.

Search, contact, schedule speakers, set up life skills classes, conduct financial literacy classes, plan events for adult participants, and set up room for support groups.

Conduct job searches, obtain credit reports with adult participants, maintain the job board.

Search and contact daycare providers, obtain documentation for attendance and payments weekly.

Plan, schedule, oversee call activities, maintain communication with volunteers assisting regularly (childcare, monthly birthdays, school supplies, summer and holiday events).

Monitor children’s grades and attendance, arrange transportation to and from school, attend school meetings, manage school issues with the parent, monitor tutoring.

Provide employment statistics, childcare statistics, and obtain quotes for supplies and childcare costs.

Requires a bachelor’s degree or five (5) years of related experience in human or social services, psychology, sociology, case management, or a related field.

Knowledge of dealing with a sensitive population required.

Knowledge of assessment and intervention methods relating to substance abuse, domestic violence, youth at risk, and homeless issues preferred.

Must be able to meet varied work schedule, including some weekends and serve as TLC supervisor “on call” on a rotational basis.

Must be skilled and respectful in working with people of diverse cultural and educational backgrounds.

Must be objective but caring when dealing with problems of others.

Must be flexible, creative and willing to accept new assignments as the program develops and adapt to time and funding level changes.

Excellent verbal/written communication and crisis intervention skills required.

Must be organized and able to handle multiple tasks at the same time and work under pressure, with continual interruptions.

Must be able to work independently and autonomously.

Must be able to solve problems and make sound judgments and decisions.

Bilingual capabilities in English/Spanish preferred.

Hands‑on, working knowledge of PC operation and MS Office applications.

Must acquire CPR, First Aid certification prior to start; maintain certifications throughout employment, along with internal van certification.

Must have access to vehicle, valid driver’s license, and sufficient liability insurance.

• YWCA Membership and Program Discounts
• Basic Life Insurance and Retirement
• Medical, Dental, Vision