Intake and Eligibility Specialist

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting‑edge technology with compassionate, high‑touch services to drive real, measurable outcomes in the lives of job seekers across the country. Career Team is looking to hire an Intake & Eligibility Specialist who will serve as the first point of contact for jobseekers and community members entering workforce services.

This role is responsible for completing intake, determining program eligibility, and ensuring that each participant file contains accurate and complete documentation in accordance with contract requirements. Work is performed under the supervision of the Program Manager.

• Serve as the first point of contact for community members and jobseekers interested in WIOA, TANF, and SNAP workforce services.
• Complete intake and eligibility determination for assigned workforce programs.
• Collect, verify, and document all required eligibility information in accordance with Federal, State, local, and corporate policies.
• Enter data into WIT and process applicants through any participant information system as required.
• Maintain accurate individual case files in WIT, assuring each file contains all required eligibility documents and meets compliance requirements.
• Schedule appointments and refer eligible participants to the appropriate Career Advisor or program.
• Provide clear information to applicants regarding program services, requirements, and next steps.
• Follow all policies, procedures, and regulations related to eligibility documentation.
• Support orientation sessions and other group presentations for new participants.
• Maintain a high level of accuracy and confidentiality in handling participant information.
• Complete all required reports within the data management system.
• Approach each day and task with a “ZAG” mindset.
• Perform other duties and projects as needed.

• High school diploma or equivalent (required); associate’s or bachelor’s degree or combination of education and experience preferred.
• Strong attention to detail and ability to follow detailed documentation requirements with accuracy.
• Strong communication skills and knowledge about community resources.
• Computer literate with MS Word and Excel skills at minimum, and ability to learn specialized databases and software systems.
• Ability to work in a variety of settings with a culturally diverse customer base and be culturally sensitive.
• Excellent interpersonal, time‑management, customer‑service, and organizational skills, with strong oral and written communication.
• Demonstrated ability to thrive in a fast‑paced environment while maintaining a high level of confidentiality.
• A valid driver’s license.

• Bilingual or multilingual.
• Knowledge of WIOA, TANF, and SNAP eligibility requirements.
• Strong multitasking abilities and a proactive approach to tasks.
• Training in Trauma‑Informed Care, evidence‑based practice, and/or whole‑family services.

Salary: $48,000 - $52,000 per year.

Travel:
As needed.

This position is expected to be a HYBRID position; the selected candidate will be required to work onsite as well as remotely.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.