Dedicated On-Site Account Manager

Join the MVT family!!! Mesilla Valley Transportation is hiring Dedicated On-Site Account Manager in El Paso, TX!

The Dedicated On-Site Account Manager serves as the primary point of contact and is responsible for managing the relationship with a key customer in El Paso, TX. This role will be responsible for supervising approximately 10-13 dedicated truck drivers. This involves effectively communicating with the key customer, understanding their needs and concerns, and addressing any issues that may arise.

Responsibilities:

* Provides and communicates accurate information internally and to the customer while maintaining 100% satisfaction in service.

* Accurately update information into systems via computer.

* Ensures all orders are closed properly for billing; 214's updated through EDI (Electronic Data Interchange) and customer websites when applicable.

* Reviews and finalizes customer updates through EDI regarding order cancellations and location updates.

* Ensures that every customer load is planned, tracked and on time to avoid any potential issues over the weekend.

* Communicates in a clear and consistent manner with high integrity.

* Provides clear work instructions to drivers.

* Directs drivers and company resources in a manner that maximizes utilization of both.

* Key supporter for drivers supervised.

* Organizes and assigns productive drivers to the most efficient routes to ensure deadlines are met.

* Continuously monitors and directs the arrival and departure of loads and drivers.

* Assigns drivers to units and maintain truck/trailer performance by increasing truck miles to improve profitability.

* Monitors satellite communication to determine hours of driver service and to resolve driver log issues.

* Analyzes and monitors the work quality, safety quality, attendance/punctuality, and behavior of drivers, disciplines when necessary.

* Controls expenses such as layover/motel reimbursement and unloading/advances.

* Manages trailer pools for designated customer.

* Maintains direct contact with members of the organization to coordinate and increase the efficiency driver, truck, and trailer assignments.

* Understands the area customer KPIs such as the trailer pool requirements, service numbers, commitments (Lanes/Volume and transit).

* Collaborates with the pricing, sales, and account management teams.

* Works with customers directly to discuss accounts and may conduct in-person meetings if necessary.

* Audits load boards to adjust throughout the day and locates exceptions to protect service and reduce cost.

* Continuously improves metrics to include on-time delivery/pick-up, utilization of assets, and increasing monthly revenue.

Supervisory Responsibility

Directly supervises two or more employees. Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

* High School Diploma or equivalent required.

* Proficient with Microsoft Office suite.

* Experience in management, operations, and leadership.

* Extensive knowledge of supply chain network and operation.

* Excellent written and communications skills.

* Excellent organizational skills.

Job Benefits:

* 401(k)

* Dental Insurance

* Health Insurance

* Life Insurance

* Paid Time Off

* Tuition Reimbursement

* Vision insurance

Benefit Conditions:

* Only full-time employees are eligible.

Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late '80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada.

Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders.

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