Transit Supervisor; Promotional

Job Title: Transit Operator / Dispatcher
Salary: $46,211.15 - $68,392.50 Annually
Location: Various Locations within the City of El Paso, TX
Job Type: Civil Service
Job Number:
Department: FIXED ROUTE OPER
Opening Date: 06/11/2026
Closing Date: 6/16/2026 11:59 PM Mountain
FLSA Status: Non-Exempt
Maximum Number of Applicants: 50

Under general supervision, supervise daily mass transit operations; enforce related municipal codes and ordinances, as assigned; dispatch transportation and provide information to field personnel on an assigned shift to ensure timely, efficient and safe customer service.

• Supervise transit operations and schedule field personnel to ensure timely, efficient and safe customer service.
• Provide guidance and direction to subordinate transit operators in route and shift coverage.
• Review requests and authorize schedule changes; assign operators, buses, and streetcars for run assignments not covered; arrange for substitute operators.
• Prepare daily and hourly manifests, transit route information, and distribute paperwork to operators.
• Monitor field operations; coordinate refueling, issue and control transfers, and perform revenue checks and passenger count.
• Inspect interior and exterior of coaches, streetcars, and bus stops for general appearance and cleanliness.
• Dispatch calls and information to field personnel; communicate regarding schedules, emergencies, complaints, mechanical problems, breakdowns, work orders, and customer requests.
• Investigate and respond to accidents, passenger complaints, and municipal code and city ordinance violations.
• Supervise assigned staff; assign, schedule, and monitor work; appraise employee performances; assist in training new employees; counsel, motivate, and maintain harmony.
• Perform related duties of immediate supervisor or subordinate personnel as necessary to ensure continuity of operations during absences.

• Education:
  
  High School diploma or GED, or higher.
• Experience:
  
  Three (3) years as a transit operator or three (3) years of transit dispatch experience.
• MOS Code: 003769 (Navy); 2T151 (Air Force); 88N (Army); 0400 (Marine Corps).
• Licenses and Certificates:
  Texas Class "C" Driver's License or equivalent;
  Texas Class "B" Commercial Driver's License or equivalent obtained within sixty (60) days;
  Passenger endorsement within six (6) months; rail certification within sixty (60) days for supervised dispatch of streetcar operations.
• Special Requirements:
  Drug and alcohol testing in accordance with federal regulations.

• Medical and Pharmacy benefits administered by a third‑party; basic life insurance at no cost.
• Optional dental, vision, short‑term disability, and health savings or flexible spending accounts.
• Employee Assistance Program with free mental health services.
• Wellness Program including fitness tests, biometric screenings, group fitness, and health coaching.
• Tuition Assistance Program for education and certification costs after probationary period.