Operations Manager

Position Purpose

The Operations Manager is responsible for overseeing all warehouse functions, including driver, loader, and staff supervision. The role coordinates dispatch, inventory control, and customer service to ensure timely and accurate delivery of products to job sites while maintaining safety and operational standards.

• Direct and oversee daily warehouse operations, ensuring efficient receipt, storage, and distribution of building materials.
• Manage and coordinate truck dispatch to guarantee timely deliveries, optimizing routes using SRS routing technology.
• Supervise loading and unloading, maintaining inventory accuracy and prompt handling of orders.
• Implement inventory controls including purchasing, weekly cycle counts, pricing strategies, and evaluation of damaged or outdated stock.
• Lead safety audits and meetings to ensure compliance with company safety standards.
• Oversee maintenance and readiness of all logistics equipment (tractors, trailers, forklifts).
• Administer and track work hours for drivers and warehouse staff to ensure proper allocation and compliance with labor regulations.
• Collaborate with the Branch Manager on order processing, end‑of‑day balancing, and continuous improvement initiatives.

This position requires periodic travel within the local delivery area to oversee dispatch, inventory, and customer service activities.

Work includes prolonged sitting at a desk, computer use, and physical assistance in loading/unloading trucks, including lifting up to 100 pounds, and occasional exposure to varying weather conditions.

The role operates in a fast‑paced, deadline‑driven warehouse environment, requiring adaptability, efficiency, and the ability to switch between office and hands‑on tasks while maintaining safety and operational targets.

• Excellent verbal and written communication.
• Strong interpersonal and customer service skills.
• Superior sales acumen and customer service prowess.
• Remarkable organizational skills with attention to detail.
• Effective time management and consistency in meeting deadlines.
• Robust analytical and problem‑solving abilities.
• Established supervisory and leadership competencies.
• Competence in prioritizing and delegating tasks efficiently.
• Capacity to perform in fast‑paced, high‑pressure environments.
• Proficiency in Microsoft Office Suite or similar software.
• Ability to perform mathematical calculations related to discounts, interests, commissions, proportions, and percentages.
• Strong command of English for reading purchase orders and team communication.
• Valid driver’s license with a clean driving record.
• Proficiency in local area navigation and efficient truck routing.
• Familiarity with ERP systems is considered beneficial.

• Demonstrated leadership in multi‑faceted warehouse operations within the building materials or construction supply industry.
• Proven track record in strategic planning and execution that drives productivity and process improvements.
• Comprehensive knowledge of logistics, supply chain, inventory management, distribution, and vendor relations.
• Proficiency in advanced ERP systems for real‑time data analytics.
• Safety and compliance leadership, including audit experience and regulatory knowledge.
• Financial management skills with budgeting, forecasting, and cost control experience.
• Strong analytical and innovative problem‑solving capabilities aligned with business objectives.
• Established relationships with local vendors and suppliers in the building materials sector.
• Alignment with a culture of teamwork and collaboration.
• Previous experience in the roofing industry (preferred).

High School Diploma or GED required; college coursework considered an advantage.

1–2 years of related experience in operations management, warehouse, distribution, shipping, or receiving environments.

• Forklift Certification – Preferred.
• ClassA orB Commercial Driver’s License (CDL) – Preferred.
• Certified Operations Manager (COM) or Certified Supply Chain Professional (CSCP) – Advantageous.

• Leadership and…