Front Desk​/Guest Services

Work Schedule

Requires mornings, afternoons, and evenings. Monday through Sunday.

• Request to be scheduled off for a specific day requires advance notification and approval.

• Check guests in and out of the hotel in a thorough and accurate manner.
• Assist in retail sales, ringing up items, restocking items, and maintaining a clean and organized work area.
• Sell guest rooms to walk‑in guests and reservations, using established selling procedures and yield management.
• Answer and transfer all incoming telephone calls using proper telephone etiquette.
• Provide excellent customer service, including message taking, setting wake‑up calls, providing directions and other information.
• Follow proper cash and credit card handling procedures; accurately complete required paperwork and cash out.
• Communicate information to other shifts in the daily log.
• Maintain a thorough understanding of hotel equipment used at the front desk; ensure equipment such as fax machines, copiers, and the PMS system are maintained properly and secured.
• Remain professional and courteous at all times; address all guest requests immediately and find answers to guest inquiries.
• Wear clean, pressed uniform with nametag in accordance with franchise and company uniform policy.
• Communicate with superiors and co‑workers about the status of guest rooms, guest requests, and maintenance issues; coordinate information for all daily shifts.
• Provide safety and security for the hotel and its guests, including key control procedures at all times; be familiar with the hotel emergency plan and able to handle emergency situations.
• Observe guest and hotel confidentiality.
• Report all incidents and injuries to the appropriate authorities.
• Provide input and ideas on the operation of the department.
• Complete any other task requested by a supervisor, including training new associates.

• Competence with basic accounting and office applications.
• Experience with POS or PMS system.
• Take initiative, handle a fast‑paced environment alone and with accuracy and efficiency while maintaining excellent guest service.
• Complete all necessary Guest Service training within the designated timeframe.

• Ability to work with minimal requests for extended periods of time off during peak periods.
• Ability to stand for extended periods and bend, kneel, reach, push, pull; lift 25 lbs.
• Availability to work on all shifts during normal operating hours.
• Must maintain a valid Cheyenne and Arapaho Gaming License/Permit.

The Lucky Star and Feather Warrior Casinos are Equal Opportunity Employers and will not discriminate against an applicant or employee on any grounds protected under federal, state, or local law including race, color, creed, religion, age, sex, national origin, ancestry, marital status regarding public assistance, membership or non‑membership in any legal organization, or any other characteristic protected under federal, state, or local law.

None of the questions in this application are intended to elicit information regarding any protected characteristic, nor imply any limitation or illegal preference or discrimination based upon non‑job related information or protected characteristics.