IT Site Support Technician

We’re seeking a proactive and hands-on IT Support Specialist to join our team at a dynamic manufacturing facility. This hybrid role is ideal for someone who thrives in fast-paced environments, enjoys solving technical challenges, and values face-to-face collaboration with end-users.

Key Responsibilities Provide onsite and remote technical support to end-users across the manufacturing site Respond to and resolve IT support tickets in a timely and professional manner

Assist with workload overflow from centralized IT support staff

Set up and maintain hardware (PCs, printers, mobile devices) and software systems

Deliver employee training on IT tools, systems, and security best practices

Support network connectivity, device configuration, and troubleshooting

Collaborate with cross-functional teams to ensure smooth technology operations

Travel occasionally to other company sites for support and training needs

Qualifications2+ years of experience in IT support or help desk roles

Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications

Experience supporting hardware, peripherals, and basic networking

Excellent communication and customer service skills

Ability to work independently and manage multiple priorities

Valid driver’s license and ability to travel as needed

Preferred Skills Spanish Experience  in manufacturing or industrial environments

Familiarity with ticketing systems (e.g., Service Now, Jira)
Basic proficiency with Windows environment including Windows 11, M365 applications, and desktop troubleshooting

Certifications such as CompTIA A+, Network+, or Microsoft MCP are a plus
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