Commercial Operations Coordinator

Commercial Operations Coordinator

The Commercial Operations Coordinator plays a critical role in enhancing the effectiveness of Commercial Operations in supporting the Sales, Marketing and Market Access teams. The role supports operational processes such as Onboarding/Offboarding of Commercial team members, Commercial Operations administrative tasks, Anktiva vial replacement program and general team operational support to ensure that they are executed efficiently to meet business goals.

Essential Functions

• Conducts the onboarding and offboarding processes for Commercial team members. Functions as the primary point of contact to ensure a smooth and efficient experience (IT tickets, phone procurement, distribution lists, CRM license assignment).
• Maintains and optimizes onboarding processes, materials, checklists, and Standard Operating Procedures (SOPs).
• Coordinates the necessary Credentialing activities to ensure compliance with various hospital requirements. Collects certification documentation and provides in a timely manner.
• Monitors state licensing compliance for applicable states and team members. Facilitates the annual renewal process by collecting and following up on required documentation. Maintains audit-ready records and escalates issues of non-compliance accordingly.
• Administers the Anktiva vial replacement program according to the defined process and policy. Monitors and routes replacement requests for approval. Maintains accurate documentation and communicates effectively with requestors. Recommends process and policy updates as needed.
• Utilizes understanding of the Immunity Bio distribution model to investigate vial order anomalies. Gathers relevant information and recommends next steps to authorize any exceptions on non-standard orders.
• Standardizes and archives all Commercial operations materials, including master personnel rosters and functional organizational charts. Manages SOPs and cross-functional workflow documentation to ensure internal audit readiness and operational scalability.
• Facilitates the development and maintenance of the Commercial SharePoint environment and supports field communications.
• Leads project management activities for the Commercial Operations team and the management of the associated contracts and purchase orders.
• Performs ad-hoc and cross-functional duties and/or projects assigned to support business needs and provide developmental opportunities.

Education & Experience

• Bachelor's degree and 4+ years of customer service, office administration, or other relevant experience required; or
• High School diploma and 8+ years of customer service, office administration, or other relevant experience required
• Experience with vendor management required
• Experience managing detailed administrative programs and tasks required
• 1+ years in pharmaceutical company preferred

Knowledge, Skills, & Abilities

• Process-oriented mindset
• Ability to communicate effectively with external and internal stakeholders, including leadership
• Strong Excel, Word and PowerPoint skills
• Ability to collaborate and work effectively with other departments in the organization

Working Environment / Physical Environment

• This position works on site as noted in your offer letter.
• Regular work schedule is Monday – Friday, within standard business hours. Flexibility is available with manager approval.

This position is eligible for a discretionary bonus. The hourly base pay range for this position is below. The specific rate will depend on the successful candidate's qualifications, prior experience as well as geographic location.

$35.00 (entry-level qualifications) to $38.46 (highly experienced) per hour

The application window is anticipated to close 72 hours from when it is posted.

Immunity Bio uses artificial intelligence (AI) tools to assist with sourcing and identifying potential candidates for open positions. These tools help us reach qualified applicants and improve the efficiency of our recruitment outreach. No preference is given to applicants sourced or identified by AI tools.

We are committed to equal employment opportunity and ensure that all candidates are assessed based on their qualifications, skills, and experience…