Director, Sales Operations

Overview

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people’s lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers.

By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at

At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and

Competencies:

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care:
Glassdoor Page

Sound interesting? Read on for more details!

The Director, Sales Operations (Community Engagement) leads the Outreach Engagement (SDR) and Member Engagement functions, providing strategic direction, operational rigor, and performance accountability across the sales organization. This role partners closely with Sales leadership to scale systems, processes, and analytics that drive conversion, efficiency, and sustainable growth. The Director oversees manager-level leaders, owns sales operations governance, and ensures the organization is enabled with clear workflows, accurate data, and actionable insights.

• Lead the Outreach Engagement (SDR) and Member Engagement functions through manager-level leaders, ensuring alignment to sales goals and performance expectations.
• Establish, monitor, and govern standardized KPIs across Community Engagement teams to drive accountability and consistent performance.
• Own and continuously refine sales processes, including lead management, engagement workflows, and conversion pathways, ensuring speed, accuracy, and compliance.
• Provide strategic oversight of CRM governance and optimization (Salesforce), ensuring data integrity, adoption, and effective integration with cross-functional systems.
• Translate sales and engagement data into actionable insights through dashboards, reporting, and performance analysis to inform decision-making.
• Partner cross-functionally with Sales, Marketing, Operations, and Compliance to align engagement strategies with organizational priorities and regulatory requirements.
• Lead enterprise-level sales operations initiatives, including enablement, training frameworks, process improvement, and scalable system design.

This position is remote. Travel may be required for periodic in-office leadership meetings, business reviews, or conferences. Estimated annual travel is 15–20%.

• 7+ years of progressive experience in sales operations, sales management, or related leadership roles (healthcare industry experience preferred).
• Proven success leading multi-layered teams through manager-level leaders.
• Demonstrated ability to design and scale sales processes, KPIs, and governance structures.
• Advanced experience with CRM administration and sales analytics (Salesforce required; Power BI and Excel proficiency preferred).
• Strong analytical, organizational, and problem-solving skills with a data-driven mindset.
• Excellent leadership, communication, and cross-functional influence skills.

• Data-driven decision making and performance management
• CRM governance and sales analytics expertise
• Cross-functional collaboration and stakeholder influence
• Leadership, coaching, and team development
• Process design, optimization, and scalability
• Adaptability and problem-solving in fast-paced environments

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered…