Customer Support Coordinator

Last Application Date:

Location:

USA - El Segundo, CA

The Customer Support Coordinator (CSC) is responsible for providing outstanding customer service and achieving total satisfaction for existing and prospective customers while building positive relationships to support new business opportunities. The CSC serves as the initial contact point for customers and manages customer orders and quotes, including contract review, price analysis, delivery performance, and reporting. The role may involve sourcing and purchasing products from internal and third‑party suppliers.

The CSC works with logistics, manufacturing facilities, sales and engineering teams, and management to meet goals and KPIs and must manage multiple competing tasks with strong organizational and communication skills.

• Ensure contract review is executed in accordance with AS standards and local procedures in a timely fashion
• Evaluate customer orders and demand against supplier deliveries to meet and exceed OTD targets
• Interface with internal teams and external customers to proactively resolve complaints
• Source and purchase product from internal and third‑party sources to fulfill customer requirements

• Understand and communicate changes to customer demand and requests across the organization
• Liaise with Hub, Supply Chain Management (SCM), Project Manager (PM), and Factory departments to ensure activities align with company and customer KPIs
• Resolve delivery schedule problems and negotiate schedule changes

• Work with BPM and AHA tools to implement continuous improvement, increasing efficiencies and profitability by identifying process improvements
• Provide proactive communication, analysis, and problem solving to team members

• Work with logistics facilities to improve transit and delivery times and meet or exceed customer OTD targets
• Ensure full compliance with the Quality Management Systems (QMS) and Standard Operating Procedures in accordance with AS9100

• Minimum 1 year of customer service experience required
• Associate degree strongly preferred
• Bachelor’s degree a plus
• Knowledge of basic business sales and marketing practices preferred
• Experience in the Aerospace, Sealing, or Polymer industry beneficial
• Familiarity with AS9100 quality requirements beneficial
• Familiarity with order management beneficial

• Strong written and verbal communication skills
• Strong people and relationship building skills
• Customer driven with a positive, professional, determined attitude
• Strong organizational skills with the ability to multi‑task with attention to detail and accuracy
• Basic math skills (addition, subtraction, margin calculations)
• Proficient in Microsoft Office Word and Excel
• Proficiency in business operational software (Oracle JDEdwards, SAP) beneficial
• Adapting to customer and supplier websites for orders, updates, and changes

• The CSC position is a local position
• Limited travel requirements (0%-10% of time per year)
• International travel may be required; candidate must be able to travel outside the US without restrictions

The final compensation offered may be based on geographical location, work experience, and skill level. Additional compensation elements such as paid time off, insurance benefits, and 401(k) eligibility will be outlined at the time of the job offer.

• Compensation range: $/hour
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance