Community Supports Coordinator

Build a Career That Changes Lives—Including Your Own.

24 Hour Home Care is a leading provider of home care and community-based services dedicated to helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to growth, innovation, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Watch this short video to see the heart behind our work, hear what drives our team, and discover the impact you can make at 24 Hour Home Care.

You are a passionate and performance-driven t eam player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies :

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care:
Glassdoor Page

Sound interesting? Read on for more details!

The Community Supports Coordinator manages the end-to-end onboarding experience for members and caregivers within the Community Supports Division. This role coordinates caregiver hiring, member admissions, compliance, and ongoing communication while partnering with Community Engagement, CS Support, Case Managers, and external health plan partners to ensure a seamless, high-quality service experience from referral through admission.

• Coordinate the Agency with Choice (AWC) onboarding process by managing caregiver hiring, member admissions, documentation, compliance requirements, and service readiness from referral through admission.
• Serve as the primary point of contact for members and caregivers by providing onboarding guidance, responding to inquiries, conducting follow-ups, and delivering exceptional customer service across phone, email, chat, and messaging channels.
• Maintain accurate caregiver and member records within Salesforce and other systems, monitor onboarding progress, support caregiver orientation, and ensure compliance with employment and program requirements.
• Collaborate with Community Engagement, Case Managers, health plans, and internal teams to coordinate service delivery, communicate member updates, and support closed-loop referral and care integration requirements.
• Support operational reporting, maintain electronic records, uphold HIPAA and company policies, and complete additional administrative projects and team support activities as assigned.

This is a hybrid position, coming into the El Segundo office 1x per month.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

• High school diploma or GED required;
  Bachelor's degree preferred.
• Minimum of 1 year of customer service, healthcare operations, care coordination, or related experience.
• Proficiency with Microsoft Office and experience using CRM or case management systems such as Salesforce preferred.
• Strong communication, organization, customer service, and time management skills with the ability to work independently in a fast-paced environment.

• Communication
• Relationship building
• Organization and time management
• Problem-solving

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are…