Leasing Specialist

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• An Aptitude for Connecting – Strong sense for creating a sense of community and drive to go the extra mile to create a positive experience for all residents and staff.
• An Authentic Attitude – Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns.
• Approach that is positive and professional – Consistently demonstrate active listening and understand that your participation and support are integral to the success of Avanath.

• 2+ years of sales and/or customer relations experience
• Low‑income housing and tax credit experience highly desired
• Bilingual (English & Spanish) highly desired
• Thrives in a fast‑paced environment
• Flexible schedule that may include evenings and weekends
• Solid computer knowledge:
  Windows (Word, Excel), internet, and e‑mail
• Working knowledge of Yardi Voyager Property Management software

• Greet and qualify all prospects
• Record all telephone and in‑person visits on guest cards
• Inspect models and available market‑ready units and communicate related service needs to Community Manager
• Demonstrate community and apartment/model characteristics and apply product knowledge to prospect needs; close the sale
• Have the prospect complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements
• Update availability report and process applications for approvals
• Ensure the apartment is ready for the resident to move in on the agreed date
• Follow up on prospects that did not close and attempt to close again, or refer them to sister communities if unable to help
• Secure new resident signature(s) on appropriate paperwork prior to move‑in and orient new residents to the community
• Assist in monitoring renewals and distribute and follow up on renewal notices
• Type lease and complete appropriate paperwork and input information on the Yardi System accurately and on a timely basis
• Maintain current resident files
• Distribute all company or community‑issued notices
• Maintain accurate monthly commission records on leases and renewals for bonus purposes
• Assist the management team with other tasks as required and implement community policies consistently
• Receive all telephone calls and in‑person visits, listen to resident requests, concerns, and comments
• Quickly complete maintenance service requests, inform the maintenance team, and follow up timely
• Ensure all maintenance repairs are handled satisfactorily and contact residents with completed service requests daily
• Maintain open communication with Community Manager and Maintenance Supervisor
• Contribute to the cleanliness and curb appeal of the community on a continuing basis
• Assist in planning resident events and attend events as a host when directed by the Community Manager
• Conduct all business in accordance with company policies, procedures, Fair Housing, Americans with Disabilities Act, and all other applicable laws
• Under the direction of the Compliance department and the Community Manager, manage compliance file maintenance where applicable

• Classified as essential staff; expected to report to work and adhere to all safety and business protocols
• Frequent sitting and walking
• Repetitive use of computer, keyboard, mouse, and phone
• Reading, comprehending, writing, performing calculations, and communicating verbally
• May work in an…