Quality Engineer II

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day.

We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Quality Engineering team partners with Product Design, Development, and Manufacturing to ensure all toys and consumer products meet Mattel’s standards for safety, compliance, durability, and play performance. The team supports products from concept through production and post‑market, working closely with global manufacturing partners and internal/external laboratories. We leverage data, consumer insights, and real‑world use conditions to ensure products are safe, compliant, and built to withstand how kids actually play with them.

Mattel is currently seeking a Quality Engineer II in El Segundo, CA. This role is a key member of the corporate Quality Engineering leadership team, reporting to the Sr. Manager of Quality Engineering. This role supports global brand teams and works cross‑functionally with Product Development, Design, Packaging, Regulations, Play Labs, Quality Data Analytics, and Manufacturing partners.

The Quality Engineer II contributes to product development from concept through launch, ensuring toys and consumer products meet global safety regulations and internal quality standards. This role also supports investigation of product issues and drives improvements based on consumer feedback and field performance. The position operates with minimal supervision and requires strong technical judgment, data analysis, and cross‑functional collaboration.

• Support development and maintenance of Product Requirement Documents (PRDs) and Primary Concerns Documents (PCDs) within eQMS systems, ensuring alignment with product safety, performance, and play expectations.
• Translate product concepts, play patterns, and consumer use conditions into effective test plans, including mechanical, physical, chemical, and abuse testing requirements.
• Participate in concept and design reviews, providing input on safety, durability, regulatory compliance, and consumer experience.
• Apply working knowledge of global toy safety regulations and standards (ASTM F963, CPSIA, EN71, ISO, etc.) and ensure requirements are clearly communicated to internal teams, suppliers, and test labs.
• Partner with internal labs and third‑party testing facilities to execute product validation, review test plans and reports, and ensure compliance with regulatory and brand requirements.
• Utilize data from product testing, consumer complaints, returns, and field performance to identify trends, risks, and opportunities for product improvement.
• Conduct investigations into product failures, safety issues, and manufacturing defects using root cause analysis tools; document findings and support corrective actions.
• Support risk management activities (e.g., FMEA) to identify and mitigate product and process risks throughout development and production.
• Collaborate with cross‑functional teams (Design, Development, Packaging, Regulatory, Manufacturing) to ensure quality requirements are understood and effectively implemented.
• Identify downstream impacts of design or process decisions on safety, compliance, cost, and consumer experience, and communicate risks appropriately.
• Support supplier and manufacturing quality activities, including issue resolution, corrective actions, and quality performance monitoring.
• Participate in continuous improvement initiatives focused on enhancing product quality, testing strategies, and manufacturing processes while maintaining compliance.
• Support investigation and resolution of consumer complaints and field issues, ensuring timely and thorough responses.
• Periodic travel to global manufacturing sites and development partners as…