Community Manager - Western MapleStory

About Nexon

Nexon America is a branch of Nexon Co., Ltd., a global video game publisher and leading developer of online virtual worlds for PCs, consoles, and mobile devices. Nexon proudly offers celebrated franchises like Maple Story and Mabinogi that have been enjoyed by millions of players for over two decades. When we founded our Nexon America branch in 2006, we made it our goal to bring those unique games to western players using a player-first approach.

We achieve that goal by applying our team’s outstanding free‑to‑play expertise and live game support to every decision, every day.

But we’re committed to more than our games! Here at Nexon America, we’re all about open communication, diversity, mutual respect, and collaboration, so we can bring out the best in each other. Nexies find support, friendship, and career growth all in one place! And because we know a healthy work‑life balance is the key to happiness, Nexies also enjoy flexible hours, a hybrid work model, and extra perks like food trucks, happy hours, and team events.

It’s why we’ve earned the Great Place to Work certification for 5 years running!

We’re looking to expand our team with passionate individuals who want to learn, play, and grow with us. Ready for a new challenge?

Nexon America is seeking a highly organized and proactive Community Manager to support “Maple Story Classic World.”In this role, you will translate community signals into clear, actionable insights and lead engagement programs across both in‑game and external initiatives. This role requires strong judgment in player‑facing communication, especially during sensitive or fast‑moving situations, and the ability to surface issues and opportunities with practical recommendations, not just observations.

You will partner closely with cross‑functional teams to validate information, align priorities, and coordinate timely responses that reflect community needs. You will also build repeatable programs and workflows and own delivery from planning through execution.

We are currently working in the office 2-3x a week in a hybrid work model.

• Monitor and report on player sentiment, feedback, and emerging issues across priority community channels (both Nexon‑owned and external), and deliver actionable recommendations that support internal decision making, including issue severity assessment and escalation guidance
• Serve as a community ambassador by maintaining a consistent, visible presence, building direct lines of communication with players, managing the Volunteer Moderator program, answering questions, reducing confusion, and fostering a healthy community environment
• Develop and execute community strategies across both in‑game and external initiatives that will grow the community, deepen participation, and strengthen engagement
• Lead development and delivery of community facing content (including update previews, patch notes, assets, events, live streams, videos, and other various webposts) published through our website and community channels
• Identify emerging community trends and strategies, including platforms, engagement formats, and content, and translate insights into community strategy
• Collaborate closely with cross‑functional teams to validate information, align priorities, and coordinate timely responses, including bug/issue report, maintenance communications, and emergency response coordination (on‑call rotations as needed), ensuring community needs are reflected in both decisions and player‑facing execution
• Other duties as assigned

• 5+ years of community management experience on live service games
• Experience supporting PC/Online/MMORPG communities strongly preferred
• Experience owning Patch Notes and other player‑facing web content under tight timelines and high accuracy requirements
• Experience operating and managing Discord, forums, and social channels
• Proven track record delivering community insights and recommendations that influence internal decisions and player‑facing communications
• Experience planning and executing community engagement initiatives from concept through delivery
• Strong project management and organizational…