Community Manager, Digital Games

Posting

Title:

Community Manager, Digital Games

Requisition Number: R236716

Company:
Mattel Sales Corp.

Location:

El Segundo, California

Address: 333 Continental Blvd

Zip Code: 90245

Job Category:
Customer Service

Pay Range: USD $69,500 and $87,000 Yearly

The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate's work location, skills and experience.

Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.

Mattel Game Studios' mission is to harness the power of Mattel's iconic brands and IP to create a wide variety of engaging digital games. Our team is guided by industry leaders with decades of experience in various facets of the gaming industry. We are seeking talented individuals to join us in our mission to create innovative and engaging digital experiences that resonate with our beloved brands.

If you are passionate about gaming and eager to be part of a dynamic, forward-thinking team in family entertainment, this is the opportunity for you!

Mattel Games Studios is seeking an experienced Community Manager to play a key role in building and growing player communities across our upcoming mobile games. This role will be responsible for defining how we engage with our players across community channels and best practices for communication, so our players feel heard and supported. The ideal candidate is passionate about mobile games and enjoys collaborating with Product, Marketing, Design, and Player Support to surface player feedback and enhance the game experience.

• Lead community strategy and operations: Develop and manage community engagement plans across key channels across various social platforms and other player‑facing spaces
• Build a positive player community: Establish the voice, tone, moderation standards for community interactions
• Drive insights and reporting: Monitor community sentiment, player feedback, and engagement trends. Help identify recurring themes and surface them to the broader team
• Partner cross-functionally: Collaborate with Product, Marketing, Player Support, our devs to align on messaging, support feature launches, and live events
• Own player communication: Draft and publish community updates, event messaging, known‑issue updates

• 4+ Years of experience, preferably in F2P Mobile Gaming in a community management role
• Strong knowledge of mobile F2P games and features:
  Live Ops events, player motivations, community engagement drivers
• Experience with managing community platforms such as Discord, Reddit, Facebook, or similar channels
• Strong moderation instincts and handling sensitive community situations with empathy and professionalism
• Excellent writing and communication skills with player‑first, brand‑conscious tone

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.