Accountant II, Loan Servicing

General Purpose

The Accountant II, Loan Servicing is responsible for assisting the finance department in creating accurate and timely financial records for the organization. This position assists with accounting, reconciliation, reporting, and control functions related to loan servicing activity, including custodial collections, escrow accounts, servicing‑related bank activity, and related general ledger balances.

• Understands and applies generally accepted accounting principles (GAAP) to assigned work, including the accounting impact of loan servicing activity, custodial accounts, escrow activity, cash transactions, and related general ledger balances.
• Maintains schedules, compiles reports, reviews loan accounting transactions, and assists with month‑end close activities, including journal entries, account reconciliations, variance analysis, and supporting documentation.
• Reconciles general ledger accounts to underlying support, including bank statements, servicing system reports, subledger activity, and other source documentation; investigates and resolves reconciling items in a timely manner.
• Performs analysis of account balances and activity, identifies trends, unusual items, shortages, excess balances, timing differences, or other discrepancies, and provides clear explanations or escalations as needed.
• Understands, performs, and maintains accounting functions in compliance with internal controls, business processes, established accounting procedures, and applicable audit or compliance requirements.
• Collaborates with Accounting, Treasury, Finance, Servicing, Compliance, and Operations teams to ensure accurate recording, reconciliation, and reporting of loan servicing activity.
• Supports state examinations, regulatory reviews, investor or lender requests, SOC‑related reviews, and annual audits by preparing schedules, reconciliations, roll‑forwards, transaction support, and account analyses.
• Assists with maintaining forms, templates, desktop procedures, manuals, and process documentation for accounting, treasury, finance, and servicing accounting workflows.
• Identifies recurring reconciliation issues, process gaps, manual workarounds, or control weaknesses, and recommends improvements to increase accuracy, efficiency, timeliness, and audit readiness.
• Communicates accounting issues, discrepancies, process gaps, and status updates clearly and timely to management and business partners; collaborates effectively with team members to resolve issues and meet deadlines.
• Provides support to Accountant I team members and assists with training or knowledge‑sharing related to assigned accounting and reconciliation processes, as needed.
• This position may involve handling confidential and sensitive information as part of its daily responsibilities. Employees are expected to exercise discretion and protect all sensitive data, including but not limited to personal information, loan details, business and financial records, and proprietary materials.

• Reconciles and balances custodial collection, escrow, P&I, suspense, clearing, and other servicing‑related bank and general ledger accounts within Net Suite and related systems on a daily, weekly, and monthly basis, as applicable.
• Ensures servicing‑related balances reconcile between bank accounts, the general ledger, loan servicing systems, and supporting documentation, including borrower payments, payoffs, escrow activity, advances, recoveries, chargebacks, and unapplied cash.
• Ensures all in‑house servicing escrow transactions are accurately recorded in the appropriate liability accounts and verifies the accuracy and timeliness of escrow disbursements, including property taxes, insurance, borrower refunds, and related payments.
• Investigates and resolves escrow, custodial, P&I, suspense, clearing, and other servicing‑related variances between ledger, bank, and servicing system activity to ensure accuracy for borrower, investor, and company accounts.
• Identifies excess funds, shortages, unapplied funds, aged reconciling items, stale checks, outstanding disbursements, and timing differences; coordinates with…