Manager, Finance - Commercial

Manager, Finance – Commercial

The Manager, Finance – Commercial is responsible for leading financial planning, reporting, forecasting, budgeting, and variance analysis for Commercial business unit functions. This role partners closely with Pricing & Packaging, Sales, Marketing, Product, Care, Accounting, and senior leadership to provide financial insights that support business performance, cost management, and operational decision-making.

The Manager will oversee month-end financial results, develop accurate forecasts, support annual and long-range budgeting processes, and explain key drivers of financial variances related to Commercial volume, revenue, acquisition costs, staffing, labor costs, vendor spend, productivity, service levels, and operational efficiency. The Manager will work closely with Commercial cross-functional partners to develop business cases and profitability analyses related to Commercial pricing, packaging, and acquisition costs.

Here's what you'll do:

Financial Reporting and Analysis

• Lead the month-end financial reporting process for the Commercial business unit, including review of actual results, preparation of financial summaries, and analysis of performance against budget, forecast, and prior periods.
• Prepare clear and actionable variance analysis that explains key drivers of financial performance, including sales and subscriber volumes, revenue, acquisition costs, staffing levels, labor costs, overtime, vendor expenses, productivity, service levels, and other operating expenses.
• Develop and maintain financial models, dashboards, and reporting tools that provide visibility into cost trends, operational performance, risks, and opportunities.
• Partner with Accounting and Finance teams to ensure expenses are recorded accurately, accruals are appropriate, and financial results are aligned with cost center and reporting requirements.

Strategic Planning and Advisory

• Lead financial forecasting, annual budgeting, and long-range planning activities for the Commercial business unit, incorporating business trends, package pricing, sales and subscriber volumes, revenue, acquisition costs, staffing assumptions, vendor strategies, and operational goals.
• Serve as a trusted finance partner to Commercial leadership by translating operational metrics into financial insights and recommendations.
• Analyze key operational drivers such as sales and subscriber volumes, average revenue per user, average margin per user, subscriber acquisition costs, costs to serve, and headcount to assess financial impact and support decision-making.
• Provide scenario modeling and ad hoc analysis to evaluate staffing plans, vendor initiatives, productivity improvements, business cases, cost optimization opportunities, and pricing and packaging offers and deals.
• Identify financial risks, trends, and opportunities and provide recommendations to improve efficiency, manage expenses, and support operational performance.

Compliance and Financial Integrity

• Support financial governance by ensuring reporting, budgeting, forecasting, and variance explanations are accurate, consistent, and completed within established timelines.
• Maintain strong controls around financial data assumptions, pricing initiatives, revenue assurance, cost allocations, accruals, and reporting outputs.
• Ensure financial plans and reporting processes are aligned with company policies, accounting standards, and internal control requirements.
• Partner with Accounting, Operations, Sales, Pricing and Packaging, Marketing, Product, and Finance stakeholders to resolve discrepancies, validate financial results, and improve reporting accuracy.

Team Leadership and Collaboration

• Build strong cross-functional relationships with Pricing & Packaging, Sales, Marketing, Product, Care, Engineering, Accounting, and senior leadership.
• Present financial results, forecasts, risks, and opportunities to business partners and leadership in a clear, concise, and business-focused manner.
• Promote a culture of accountability, continuous improvement, analytical rigor, and proactive financial support.
• Drive process improvements that enhance reporting efficiency, forecast accuracy, data quality,…