Planning & Permitting Ombudsman Planning and Permitting Division - Frederick

Non-exempt; full-time; 40 hours per week;
Monday-Friday; 7:00 a.m. – 4:00 p.m.; full-benefits

This para-professional position is responsible for assisting applicants through the planning, zoning and permitting process with a primary focus on homeowners, small businesses, and agriculture applicants. This position has a primary focus of providing value-added customer service and facilitating process improvements that result in user‑friendly processes both for customers and staff. This position will provide direct assistance to the Small Business Navigator and with the Office of Economic Development to process applications and to ensure ease in navigating County planning, zoning and permitting processes.

Supervision is received from the Planning and Permitting Deputy Division Director.

NOTE:

The upper pay range reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate.

Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

• 11 days of Vacation leave with increase after 2 years of employment
• 15 days of Sick leave with unlimited annual carryover
• 11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays)
• Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high‑deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
• Employee Health Center with no or low‑cost primary and urgent care
• 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
• County and Employee funded Defined Benefit Pension Plan
  • Vesting after 5 years of service
  • Additional service credit for eligible previous public service, military service, etc.
• Work/Life balance programs include:
  Employee Assistance Program and Employee Wellness Program
• Generous Tuition Reimbursement Program
• Other employee‑paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan

NOTE:

Benefited employees will accrue service and leave based on the FTE and/or hours worked per calendar year.

For more information, visit our benefits page on the Frederick County Government job opportunities webpage.

• Coordinate the technical and administrative aspects required for assisting homeowners, small business owners, and the agricultural community through the planning, zoning and permitting process
• Act as primary point of contact for small businesses, homeowners and agricultural related applications; process, monitor and track applications
• Identify barriers and obstacles of the planning, zoning and permitting processes and assist in developing and streamlining processes to improve customer experiences
• Develop handouts and informational bulletins that outline the review and approval processes for applicants
• Advocate for the customer, answering questions, mediating complaints or issues and coordinating with various departments to make customer interactions as trouble‑free as possible
• Investigate and resolve challenges applicants face while working through the planning, zoning and permitting application and approval processes, work closely with other agencies on behalf of those applicants
• Develop, compile and maintain statistical data related to the applications processes, permits and certificates issued
• Respond in a timely manner to business and general public inquiries; coordinate with various agencies to research proposed business occupancy location
• Coordinate with the Small Business Navigator and permitting staff to aid small businesses in the completion of all necessary permits, licenses, and…