Director, HRBP Specialist

DIRECTV is seeking an experienced Director to lead our HR Business Partner (HRBP) Specialist team while driving operational excellence across our Client Partnership Organization. This strategic leadership role combines traditional HRBP Specialist team management with specialized focus on process optimization, standardization, and knowledge management to enhance HR service delivery across the enterprise.

• Lead, develop, and manage a team of HR Business Partner Specialists supporting multiple business units.
• Advise and counsel on the full range of HR policies, practices, programs, and issues.
• Provide labor agreement interpretation support.
• Act as the primary contact to investigate HR inquiries from business unit clients, union representatives, and HR partners.
• Lead small to medium project management to standardize, optimize, and improve efficiency of employee services operations.
• Provide Tier 2 Employee Portal support.
• Guide clients on employee performance management and attendance.
• Manage operations and data for the Employee Services team.
• Handle international employee administration.
• Support company‑wide employee programs (e.g., unemployment claims, employment verification, DIRECTV Case Workday back‑office support, etc.).

• Develop and implement best practices and standards for the Client Partnership Organization.
• Create comprehensive tools, templates, and resources to enhance team effectiveness and consistency.
• Lead continuous improvement initiatives for HR service delivery, identifying opportunities for efficiency gains.
• Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) to measure operational success.
• Collaborate closely with HR Centers of Excellence on program design, implementation, and optimization.
• Drive standardization efforts across all client partnership touchpoints.

• Design and deliver comprehensive training programs for HR Business Partner Specialists and the broader Client Partnership Organization.
• Establish and facilitate knowledge sharing forums and communities of practice to promote collaboration and learning.
• Maintain current expertise in HR technology, systems, and analytics to drive data‑informed decision making.
• Lead change management initiatives for new HR programs, ensuring smooth adoption and implementation.

• Bachelor’s degree in Human Resources, Business Administration, or related field;
  Master’s degree preferred.
• 5–7 years required, 10+ years desired of progressive HR experience with at least 5 years in senior HRBP or HR leadership roles.
• 3+ years of experience managing teams of HR professionals.
• Proven track record in process improvement, standardization, and operational excellence.

• Excellent project management and change management skills.
• Experience with HR technology platforms and analytics tools.
• Demonstrated ability to influence and partner with senior executives.
• Strong coaching and development capabilities.

• Proficiency in HRIS systems, data analytics, and reporting tools.
• Knowledge of employment law and compliance requirements.
• Experience with process mapping, workflow optimization, and standard operating procedures.
• Familiarity with training design and delivery methodologies.

• Advanced degree in HR, Organizational Psychology, or related field.
• HR certification (SHRM‑SCP, SPHR, or equivalent).
• Experience in large, complex organizations with multiple business units.
• Background in consulting or shared services environments.
• Six Sigma, Lean, or other process improvement certifications.

• Strategic thinking and business partnership.
• Team development and talent management.
• Operational excellence and continuous improvement.
• Change leadership and influence management.
• Communication and stakeholder management.
• Innovation and problem‑solving.

Reports to:

AVP Client Partnership

Direct Reports: 6–8 HR Business Partner Specialists

May require a background check due to job…