Manager - IT Network Infrastructure

Overview

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day.

We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Opportunity: The Manager of Network is responsible for managing Network Data, Voice, Global conferencing, AV and Mattel TV Technology towers and maintain the hygiene of the environment and support teams 24x7/365 days to ensure the availability of our systems %+ uptime. The candidate must have hands-on experience working with outsourcing partners. The Network Manager should be excellent in troubleshooting of operational systems, perform continuous analysis of network throughput and capacity, device monitoring and device availability and provide solutions working with all the groups impacted.

Responsible for ensuring client/operational satisfaction through the execution of timely delivery of GTO Operational Services.

• The manager should be able to come in to office and assist any major Network implementations, projects, maintenances and work on critical issues at onsite location.
• As a Manager of Network Operations the person should have a good hands-on experience in managing both Network data and Voice technology requirements and 5+ years of managing Technology teams with excellent customer handling skills.
• Excellent experience in networks with Routers, switches, WiFi, Cabling, SIP, IP IVR, IP Telephony, Voice Gateways, Circuit, Carrier management, unified messaging, F5, AV, Mattel TV, Zoom/MS Teams, Global conferencing, Cisco room kits, Zoom room kits, call route and call logging technologies.
• Excellent experience in managing partners that spread across multiple geo locations.
• Excellent experience in managing all the Site network across the globe.
• Travel to different locations within US and outside US on an as-needed basis.
• Work with vendors and 3rd party providers and manage global conferencing, Mattel TV and AV.
• Excellent experience in managing collaboration suite for Mattel global.
• Conduct training for new product enrollment and create SOPs.
• Facilitating workshops and/or forums to promote Change Management initiatives and review overall performance and effectiveness of the change process and make recommendations for improvements.
• Attend daily CAB meetings and assist with review and approval of change requests.
• Audit Aging Change Reports and Weekly Emergency Change Reports and work with appropriate GTO Tower leads to ensure all Change Requests are closed within change windows and/or timely manner.
• Perform periodic reviews of the circuits, uplinks and switches, routers.
• Perform a quarterly performance review of the devices and work closely with Capacity team to ensure the throughput is addressed proactively.
• Manage and govern the life cycle of Network Incidents and Network changes, ensuring only authorized changes are implemented in production environments.
• Ensure monthly, quarterly and annual Network SOX audit controls are submitted, reviewed, and issues/remediations (if any) are resolved and approved per assigned completion date.
• Lead the team on proactive problem management and reactive problem management.
• Ensure all changes resulting from P1/P2 incidents are reported, tracked and RCA documented and reviewed.
• Conduct reviews with partners and review service levels on a weekly, monthly and quarterly basis for Strage and Compute areas.
• Work closely with partners and participate in governance meetings to build a strong partnership.

• Manages delivery of IT Operations by collaborating and driving the outsourced partner to successful delivery of contractual obligations with predefined SLA.

• Provides input to initiation and analysis activities including Project Charter development, Cost Benefit Analysis, Request for…