Implementation Manager El Segundo, CA

Hive Watch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building.

Hive Watch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less “noise”, we are modernizing what it means for businesses and their employees to truly feel safe.

• Funding & Growth Momentum Hive Watch recently closed a $33M Series B, bringing total funding to over $65 million. The company is entering "Phase 2:
  Scale" with multiple Fortune 500 customers secured. 95% of Americans have interacted with a product, service, or brand protected by Hive Watch.
• Founder with Deep Industry Expertise Ryan Schonfeld, Founder & CEO, began his career as a police officer and investigator before leading a Global Security and Safety Technology at Fox Group. He founded Hive Watch to disrupt an antiquated physical security industry with AI-powered tools that free security operators from false alarms to focus on real threats.
• Cutting-Edge AI Technology Security leaders are under tremendous pressure to modernize their function using AI, and Hive Watch is uniquely positioned to automate 90%+ of alarm responses for organizations, transforming how enterprise security teams work.
• Culture of Ownership & Impact This is an environment where you can take genuine ownership, build meaningful relationships, and deliver results quickly. If you want to help build and scale a rapidly expanding sales organization with a real path to advance your career, this is the place.
• Relationships That Matter Our Customers aren’t just clients - they’re long-term partners. We value birthday cards over business cards and pride ourselves on building genuine relationships that drive trust and growth.

This role requires a unique blend of SaaS startup expertise, customer relationship skills, product intuition, and technical acumen to support application configuration and customer implementation in our high-growth customer landscape.

As an Implementation Manager, you will own the end-to-end delivery of our physical security SaaS platform, serving as the quarterback who transforms customer requirements into successful production deployments. You'll operate at the intersection of customer security operations and our technology stack, leading implementations from kickoff through go-live while navigating the complexities of enterprise security environments—edge devices, network infrastructure, virtualization, and cloud services.

This role demands someone who is composed under pressure, can troubleshoot across the technical stack, and possesses the organizational prowess to manage multiple concurrent enterprise deployments. You'll build strong relationships with customer technical teams, security operations personnel, and integrators, while collaborating internally with multiple stakeholders. Your ability to dive deep into technical issues, communicate clearly, and control scope creep when necessary will be critical to delivering polished implementations.

• Own end-to-end implementation delivery of the our SaaS platform, ensuring deployments meet technical requirements, timelines, and customer expectations across concurrent enterprise projects
• Serve as the primary point of contact for customers during implementation, building strong relationships with security operations teams, IT administrators, and other business leaders while translating complex technical concepts for non-technical stakeholders
• Drive project execution by managing implementation work, tracking progress, identifying risks, and pushing back on internal and external stakeholders when needed to protect delivery quality and timelines
• Coordinate cross-functionally with Revenue, Product, and…