ORField Software Support Engineer

At KARL STORZ, we take pride in helping patients
through some of the toughest journeys of their lives.
We are making contributions that matter.
Regardless of your role, YOU improve patients’ lives every day.

Locations:
Los Angeles, CA, Stafford, TX, or Auburn, MA

Join Karl Storz, a leader in medical technology, and play a critical role in transforming operating rooms with innovative software solutions. As an OR1 Field Software Support Engineer, you will provide expert support and resolve complex software challenges in clinical environments, driving customer success and shaping the future of healthcare technology.

Responsibilities:

• Diagnose, troubleshoot, and resolve complex software-related issues, including installation, configuration, and performance challenges.
• Serve as an escalation point for software escalations, providing in-depth knowledge to accelerate root cause identification and resolution.
• Collaborate with R&D and software engineering teams to drive product improvements and innovation.
• Deliver exceptional customer support and technical guidance, ensuring high levels of customer satisfaction.
• Develop and share best practices to enhance field operations and customer success.

Requirements:

• 5+ years of network and software troubleshooting experience (7+ years preferred).
• Microsoft Certified Solutions Associate (MCSA) or equivalent preferred.
• Cisco CCNA or equivalent preferred.
• Working knowledge of Windows Server 2016+ environments, IT infrastructure, and cybersecurity threats.
• Excellent communication, problem-solving, and documentation skills.
• Strong customer service orientation and ability to work in high-pressure situations.
• Ability to travel up to at least 80% intermittently across the US, with flexibility to work in various clinical environments.

What We Offer:

• Opportunity to shape the future of healthcare technology.
• Collaborative, dynamic team environment.
• Competitive salary and benefits package.
• Professional growth and development opportunities.

Who We Are:

KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned Med Tech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and OR integration to benefit patients and healthcare providers alike.

With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create—it’s about the lives we change, together.

• Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!
• Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
• 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
• Section 125 Flexible Spending Accounts
• Life, STD, LTD & LTC Insurance
• We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
• Fitness reimbursement of up to $200 annually
• And much more!

KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.

KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as acondition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to askhow credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.