Microsoft Intune Mobile Device Support Engineer

Job Role

Microsoft Intune Mobile Device Support Engineer

Job Location:

El Segundo, California

• Mobile Device Management of Microsoft Intune for large scale enterprises: iOS, iPad, Mac OS, Android and PDA Devices (Smart EX, Sonim, Zebra, Blackline, Mobilus, Trimble).
• Implementation:
  Configuring Profile Compliance, App Management, Protection, Restriction, and Company Portal.
• Expertise in all types of Mobile Device Enrolments: manual, bulk, and automatic methods.
• Good knowledge of reporting in Microsoft Graph API and Power BI.
• Scripting knowledge in Power Shell or VB.

• Mobile device onboarding and offboarding support.
• Responsible for all CW Service Now tickets entering the queue.
• Mobile device hardware troubleshooting for any CW device.
• Assisting end users with performing hardware OS updates and refreshes.
• Hardware enrollment and provisioning for any CW device.
• Hardware training for any CW device.
• Refreshing/updating hardware training materials, tutorials, and workshops.
• Monitoring the performance and usage of CW devices and providing regular reports and feedback to other teams and stakeholders.
• Escalating issues to the appropriate product line team (e.g., network, Enterprise Mobility).
• Creating and updating the escalation path spreadsheet.
• New hardware deployments for any CW device.
• Escalating hardware issues to vendor if they cannot be resolved internally.
• Monitoring and performing all IRM tasks and controls from Service Now as they relate to CW devices.
• Ensuring all compliance tasks are completed before the due date specified for the CMDB entry.
• Performing patching and updates for CW devices if needed and notifying end users.

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job‑related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance‑based bonus, sales incentive pay and other forms of bonus or variable compensation.

• Comprehensive Medical Plan covering Medical, Dental, and Vision.
• Short‑Term and Long‑Term Disability Coverage.
• 401(k) Plan with Company match.
• Life Insurance.
• Vacation Time, Sick Leave, and Paid Holidays.
• Paid Paternity and Maternity Leave.

The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family‑care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectionate or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.