Senior IT Engineer

You Will Be

• Owning Core IT Systems
  :
  Leading the administration and architecture of Google Workspace, MDM (Iru), and identity platforms (Rippling, Google Workspace), ensuring the systems that power the company run securely, efficiently, and at scale
• Driving Technical Project Execution
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  Taking strategic direction from the Director of IT and own technical projects end-to-end. Define the path forward, drive execution, surface blockers proactively, and communicate progress clearly
• Resolving Complex Technical Escalations
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  Serving as the senior point of escalation for Tier 2 and Tier 3 issues, partnering with the Senior IT Specialist to resolve technical challenges that fall outside their current scope
• Leveraging AI to Drive Outcomes
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  Applying AI tools and automation to deliver measurable improvements in team efficiency, cost savings, and process optimization
• Providing On-Site IT Leadership
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  Delivering hands‑on, in‑office support and serving as a senior IT presence at the El Segundo headquarters, ensuring continuity of coverage and a high‑quality experience for in‑office employees and guests
• Driving Support Ticket Queue Excellence
  :
  Contributing to day‑to‑day ticket queue coverage alongside the team, analyzing trends and root causes to proactively eliminate recurring issues. Model a standard of responsiveness, quality, and professionalism that reflects IT's commitment to service excellence
• Strengthening IAM and Access Governance
  :
  Supporting Rippling IAM provisioning rules, app integrations, and access governance, ensuring secure and efficient onboarding and off‑boarding across the company
• Building Documentation and Knowledge
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  Developing and maintaining technical documentation, runbooks, and internal knowledge resources that empower the team and create operational resilience

• 4+ years of hands‑on IT engineering experience in a professional environment, with a track record of owning systems and technical projects end-to-end
• Deep expertise in Apple/Mac environments, including macOS configuration, troubleshooting, and lifecycle management
• Advanced Google Workspace administration experience, including directory management, group structure, security policies, shared drives, and integrations
• Hands‑on experience supporting Mac‑first, Google‑centric environments at scale, with the ability to navigate complexity across systems, integrations, and end‑user needs
• Hands‑on MDM platform experience (Jamf, Mosyle, Kandji, or equivalent), covering device enrollment, configuration profiles, compliance policies, and fleet health
• SSO and identity platform experience, including Okta, Rippling, or similar identity providers, with working knowledge of provisioning, authentication, and access governance
• Exposure to SOC2 or similar compliance frameworks, with an understanding of how IT supports security and audit readiness
• Demonstrated use of AI tools to drive measurable outcomes, with specific examples of time savings, cost reduction, or process efficiency
• Strong communicator with the ability to take direction, drive technical work autonomously, surface blockers early, and partner effectively across the team
• The ability to operate with 70%+ autonomous decision‑making on technical matters and brings sound judgment to systems‑level architecture and design choices
• Direct working knowledge of A/V and conference room technology troubleshooting experience (Google Meet, displays, microphones, soundbars)
• Strong networking and documentation skills, including Wi‑Fi/VPN/DNS troubleshooting and clear technical writing
• Security awareness, including familiarity with File Vault, MFA, MDM compliance, and endpoint protection best practices

• People management experience: while this role is scoped as a senior individual contributor, candidates with prior experience leading or developing IT teams will be considered for expanded scope
• Industry certifications (Jamf Certified Admin, Apple Certified Support Professional, Google Workspace Admin, Okta Certified Professional)
• ITIL certification or experience operating in ITIL‑aligned environments
• Scripting or automation experience (Bash, Python, Apple Script) for systems administration and workflow optimization
• Experience evaluating, selecting, and implementing new IT vendors or platforms
• Bachelor's degree in IT, Computer Science, or related field, or equivalent experience