Technical Project Manager - Pega Decisioning

We are seeking a Technical Project Manager - Pega Decisioning to lead and manage enterprise decisioning initiatives leveraging Pega Customer Decision Hub (CDH). This role will serve as the bridge between business stakeholders and technology teams, translating marketing and customer engagement strategies into decisioning logic and ensuring successful delivery from requirements through production deployment. The ideal candidate will possess deep expertise in Pega CDH Decisioning, strong project management capabilities, and the ability to manage end-to-end delivery while working across Marketing, Sales, Customer Care, Finance, and IT teams.

• Job Title:
  
  Technical Project Manager - Pega Decisioning
• Location:
  
  Remote (PST Preferred)
• Contract Duration: 30+ Months
• Rate Range- $48-57/hr on W2
• Only W2 Candidates, NO C2C

Responsibilities:

Project & Stakeholder Management

• Manage end-to-end delivery of Pega Decisioning initiatives, including planning, execution, testing, deployment, and governance
• Act as the primary liaison between business stakeholders and technology teams
• Gather, analyze, and document business requirements and translate them into actionable technical specifications
• Manage project scope, timelines, risks, dependencies, and deliverables throughout the project lifecycle
• Facilitate meetings, workshops, stakeholder discussions, and project status reviews
• Consolidate project information and present updates to senior leadership in a clear and concise manner
• Maintain project documentation using SharePoint, Asana, and other project management tools

Pega Decisioning & Business Strategy

• Translate marketing offer strategies into Pega Decisioning logic based on customer attributes, behavior, and intent
• Develop and maintain decisioning strategies to ensure relevant and eligible offers are presented to customers
• Partner with business teams to understand customer journeys, products, offers, and engagement strategies
• Support governance processes and identify opportunities for process improvements within the Pega Decisioning platform
• Develop and maintain standards and documentation for ongoing decisioning logic enhancements

Testing & Quality Assurance

• Create test cases and testing strategies for decisioning logic and offer execution
• Execute User Acceptance Testing (UAT), regression testing, and validation activities
• Analyze defects, troubleshoot failures, and collaborate with development teams on resolution
• Validate decisioning logic transactions and ensure business requirements are met prior to deployment
• Maintain and execute ongoing regression testing to ensure platform quality and consistency

Documentation & Communication

• Develop PowerPoint presentations and business-facing materials explaining project changes and outcomes
• Create process flow diagrams and maintain documentation for decisioning logic changes from ideation through production
• Communicate effectively with technical and non-technical stakeholders across all levels of the organization

Required Skills & Experience

Technical Skills

• 5+ years of experience in Marketing Technology, Decisioning Platforms, Technical Project Management, or related fields
• Deep understanding and hands-on experience with:
• Pega Customer Decision Hub (CDH) 23 or higher
• Pega Decisioning capabilities and strategy design
• Decisioning logic development and optimization
• Strong understanding of:
• Agile and Waterfall methodologies
• Business requirements gathering and documentation
• Marketing databases and campaign technologies
• Marketing orchestration platforms such as:
• Pega
• Adobe
• Unica
• Experience with SQL, SAS, or similar data analysis tools
• Ability to analyze data, validate decisioning logic, and identify trends or issues
• Understanding of programming concepts and logic development, including exposure to:
• Java
• C
• PHP
• Experience reading, analyzing, and validating XML transactions and API responses
• Experience working with CRM platforms such as:
• Salesforce
• Oracle CRM
• Clarify

Project Management Skills

• Strong project planning, facilitation, and leadership skills
• Experience managing cross-functional teams and multiple concurrent initiatives
• Ability to influence stakeholders and drive alignment across business and technology teams
• Experience documenting and managing business requirements throughout the project lifecycle

Soft Skills & Working Style

• Excellent verbal and written communication skills
• Strong stakeholder management and relationship-building abilities
• Highly organized, detail-oriented, and proactive
• Strong analytical and problem-solving capabilities
• Ability to thrive in fast-paced, dynamic environments with changing priorities
• Self-starter who can work independently while collaborating effectively with distributed teams

Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Systems, Data Science, or a related technical discipline
• Experience working in enterprise marketing technology environments
• Knowledge of customer engagement, personalization, and offer management strategies
• Experience supporting retail, telecommunications, customer care, or…