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Desktop Support Associate
Job in
El Segundo, Los Angeles County, California, 90245, USA
Listed on 2026-06-05
Listing for:
Jobs via Dice
Full Time
position Listed on 2026-06-05
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Phyton Talent Advisors, is seeking the following. Apply via Dice today!
What you will do:- Provide end to end workstation and application support in compliance driven environments
- Deliver professional, time sensitive support as part of a structured call queue
- Own ticket resolution, documentation, and escalation in the team queue
- Identify recurring issues and proactively resolve them to reduce risk and disruption
- 4+ years of proven Help Desk or End User Support experience, with demonstrated awareness of working within regulated or compliance driven environments.
- Exceptional customer service and communication skills
- Intermediate to advanced administration of Windows operating systems, including troubleshooting, configuration, and user support.
- Intermediate support and administration of iOS and Android devices, including user configuration, security, and troubleshooting.
- Intermediate knowledge of networking and infrastructure, including LAN, WAN, wireless networks, and cloud based environments.
- Intermediate experience with security tools and workflows, including endpoint protection, phishing response, and triaging security related events.
- Proficiency with RMM, ticketing, and documentation platforms
- Intermediate knowledge of Microsoft 365, including the Admin Center, Entra , Intune, Exchange, Defender, SharePoint, and Teams.
- Advanced proficiency with Microsoft 365 desktop applications, including Outlook, Word, Excel, PowerPoint, One Drive, and Teams.
- Working knowledge of modern AI productivity tools, such as Copilot, ChatGPT, Claude, or similar platforms, and an interest in using them effectively in daily workflows.
- Experience supporting SaaS based VoIP solutions, including user support and basic troubleshooting.
- Prior experience working within a Managed Service Provider (MSP) or multi client support environment.
- Intermediate to advanced administration of Mac Operating Systems
- Power Shell scripting experience.
Position Requirements
10+ Years
work experience
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