Director, Product Management - Revenue Technology and Growth

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets:
Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA.

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Summary:

The Director, Product Management for Revenue Technology and Growth owns the buildout and ongoing evolution of the platforms that power Cosm's marketing, growth, and revenue operations. This role sits at the intersection of product strategy, marketing technology, business intelligence, and our venues business - serving as the primary product partner for Marketing, Finance, and Venue Operations, and translating their needs into durable platform capabilities that drive customer acquisition, conversion, and retention across Cosm's expanding venue footprint.

They lead a small squad, direct the growth-side product roadmap end-to-end, and are accountable for the accuracy and strategic value of the dashboards and data infrastructure the business relies on to make decisions. This is a builder role: the right candidate brings deep hands-on experience building technology platforms and reporting systems at the heart of a business - and thrives in an environment where the platform is always being improved.

Responsibilities:

Revenue Technology Platform

• Lead the architecture and implementation of Cosm's CRM and lifecycle marketing infrastructure, including tooling decisions, data contracts, and integration with ticketing and venue systems (Braze or equivalent) - serving as the primary product partner for the Marketing team and translating their acquisition, retention, and campaign needs into shipped platform capabilities
• Own the customer data platform layer - defining how customer profiles are constructed, enriched, and segmented across venues, events, and digital touchpoints, and ensuring Marketing has reliable, actionable audience infrastructure to work from
• Drive the buildout of acquisition surfaces, including campaign landing pages, SEO-optimized discovery experiences, referral mechanics, and partner distribution integrations - working with Marketing and Engineering to ship high-quality, measurable touchpoints
• Define and maintain the product requirements for marketing automation workflows: triggered messaging, behavioral targeting, loyalty mechanics, and re-engagement flows
• Partner with Marketing leadership to translate campaign strategy and audience goals into platform capabilities with clear timelines, measurable outcomes, and minimal operational dependency on Engineering for day-to-day execution

Business Intelligence & Dashboard Ownership

• Own the integrity, accuracy, and evolution of Cosm's marketing performance and business dashboards - ensuring they reflect the right KPIs, are trusted by stakeholders, and scale with the business
• Define and govern the metrics framework for marketing and growth: establish what we measure, how we measure it, and ensure consistent definitions across Marketing, Finance, and executive reporting
• Partner with Data Engineering and Analytics to build and maintain dashboards that track funnel performance, campaign ROI, audience health, venue-level revenue drivers, and customer acquisition metrics
• Serve as the product-side owner for data quality across marketing systems - proactively…