IT Site Lead; Enterprise Support Lead - ESL

IT Site Lead (Enterprise Support Lead - ESL)

Location:

El Segundo, CA (On-site)

Local travel between sites required

MUST HAVE (Non-Negotiables):

+ 3-5+ years of IT support or end user services experience

+ Experience working in a government, enterprise-level, or C-suite-facing IT environment (required)

+ Experience working for, or closely with, a Managed Service Provider (MSP) or large enterprise environment strongly preferred

+ Experience leading teams or overseeing technicians (directly or through a vendor/MSP)

+ Strong troubleshooting background (able to support escalations when needed)

+ Strong communication skills with proven ability to interact with business leadership

+ Experience working in a ticketing environment (Service Now or similar)

Overview:

We are seeking an IT Site Lead (Enterprise Support Lead) to oversee IT support operations across one or more local sites in the El Segundo area. This individual will act as the primary liaison between business leadership and IT while overseeing an on-site managed service provider (MSP) responsible for day-to-day support.

This is not a heavily hands-on role. It is best suited for someone who has a strong technical foundation but is experienced in leading teams, managing vendors, and driving IT service delivery in a professional, enterprise environment.

Key Responsibilities:

+ Serve as the primary point of contact for all IT support needs at assigned site(s)

+ Oversee and coordinate the on-site MSP team responsible for desktop support

+ Manage escalations and ensure timely resolution of incidents and service requests

+ Partner with business unit leadership to align IT services with operational needs

+ Monitor ticket queues, KPIs, and service performance to ensure SLA adherence

+ Support onboarding, training, and guidance of technicians in coordination with the MSP

+ Coordinate and support site-level IT projects and initiatives

+ Drive continuous improvement efforts across support processes and service delivery

+ Collaborate with regional IT leadership and other site leads across the organization

+ Provide on-call support as needed for critical issues or outages

+ Travel locally between assigned sites as required

Nice to Have (Strongly Preferred):

+ Experience working in a GCC High (GCC-H) environment is a significant plus

+  background in government, defense, aerospace, or similarly regulated environments

+ Experience working for large enterprises or defense contractors is highly preferred

+ Exposure to broader infrastructure (servers, networking, etc.)

+ IT certifications (ITIL, A+, Network+, or similar)

What This Role Is:

+ A leadership role focused on IT service delivery and site ownership

+ The face of IT onsite, working directly with business stakeholders

+ A position overseeing an MSP - driving performance rather than performing all hands-on work

Job Type & Location

This is a Contract position based out of El Segundo, CA.

Pay and Benefits

The pay range for this position is $35.00 - $38.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision  - Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available  - Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability  - Health Spending Account (HSA)  - Transportation benefits  - Employee Assistance Program  - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in El Segundo,CA.

Final date to receive applications

This position is anticipated to close on Jun 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent…