D365 Technical Analyst

About Liquid I.V.

Liquid I.V. is a world‑class team of innovators and passionate change‑makers working to develop transformative hydration solutions.

We are committed to building an inclusive culture of belonging that embraces the diversity of our people and the communities we serve. We strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard, and empowered.

Our team enjoys a flexible and inclusive working environment, a highly collaborative and innovation‑forward culture, generous benefits and perks that empower employees to champion their wellbeing every day.

Liquid I.V. is seeking a focused and technically driven IT Technical Analyst with strong communication skills to support end users and maintain the day‑to‑day operations of Microsoft Dynamics 365 Finance and Operations (D365 F&O).

The role is responsible for triaging, troubleshooting, and resolving issues across D365 F&O and integrated systems such as Lifecycle Services and Azure Dev Ops. The Analyst will manage user access, perform system configuration updates, support reporting activities, and ensure all processes adhere to established SOX compliance requirements.

• Provide day‑to‑day support for Microsoft Dynamics 365 Finance and Operations (D365 F&O), assisting end users with application issues, questions, and requests.
• Triage, troubleshoot, and resolve incidents related to D365 F&O and integrated systems in a timely manner.
• Communicate clearly with end users to understand issues, provide status updates, and explain resolutions in non‑technical terms.
• Escalate complex or unresolved issues to senior analysts, developers, or vendors as appropriate.

• Support daily operational activities within D365 F&O, including monitoring system processes, batch jobs, and integrations.
• Assist with user account management, security roles, and access requests in accordance with internal controls.
• Perform basic system configuration changes, master data maintenance, reporting, and support under established guidelines.
• Assist with testing system updates, patches, and enhancements to ensure stability and functionality.

• Document incidents, resolutions, and support procedures to maintain accurate system and audit records.
• Follow established IT policies, change management processes, and SOX compliance requirements.
• Collaborate with internal IT teams and business stakeholders to support continuous system improvement.
• Contribute to knowledge base articles and support documentation to improve end‑user experience.

• Bachelor’s degree in Information Systems, Computer Science, or related field, or equivalent practical experience.
• Minimum 2 years of experience in a technical capacity with Microsoft Dynamics 365 Finance and Operations (D365 F&O), or 3+ years in an IT, application support, or technology‑focused environment.
• Expertise in incident management, ticketing systems, and IT support processes.
• Experience supporting or working with ERP systems, preferably in Finance, Supply Chain, or Operations contexts.
• Experience creating and maintaining standard operating procedures (SOPs), technical documentation, and knowledge base articles.
• Strong analytical and troubleshooting skills with the ability to identify root causes and resolve issues effectively.
• Demonstrated ability to work independently, manage multiple priorities, and meet deadlines with minimal supervision.
• Strong written and verbal communication skills with ability to explain technical concepts to non‑technical audiences.
• Proven interpersonal skills and the ability to collaborate effectively with cross‑functional teams.
• Experience working in a SOX‑controlled or regulated environment is preferred.
• Experience in the consumer‑packaged goods (CPG) industry is a plus.

• 100 % company‑paid medical, dental, and vision insurance for employees (PPO, HMO, and Kaiser options).
• 401(k) plan with company match, short and long‑term disability coverage.
• Generous PTO and sick policy that includes 13 + paid annual holidays.
• Welln…