Client Operations Manager

Job Description

As a Project Manager AKA Client Operations Manager at Saatchi & Saatchi, you will oversee large-scale process and project initiatives from kickoff through delivery, keeping teams aligned and timelines on track. The ideal candidate has 4–6 years of project management and/or account executive experience in an ad agency, with experience leading work across digital, video, social, print, large-scale website maintenance, applications, and digital products.

Proficiency in AI-enabled project management is also encouraged.

• Managingprojects or campaigns from brief through delivery by driving team decision-making and ensuring key internal touchpoints and communications occur across Creative, Media, Strategy, Data Science, Analytics and Production.

• Consistent oversight ofand adherence to agency processes, efficiencies and resource documentation with the goal to keep process and templatesratherconsistent.

• Facilitating internal discussions designed to foster collaboration across departments, as well as accomplishingkey campaign tasks including scope & resource planning,monitoringworkback calendars and schedules, definition around creative deliverables, project assignment summaries, and creative kick-offs

• Settinginternal reviews and dissemination of internal notes, especially to ensure all teams are up-to-speed rapidly, is also a critical part of the role.

• Applies AI within structured project workflows to accelerate planning, coordination, and execution-balancing speed with strong judgment, governance, and accountability across cross-functional teams.

We are looking for candidates with the following background and capabilities:

• 4 - 6years of project or client/account management experience in an ad agency managing projects across multiple media, including digital, video, social, print, large-scale website maintenance, application, or digital product initiatives. Previous vehicle or similar scale client experience preferred.

• Extensiveandsimultaneousmanagement of multidisciplinaryeffortsfrom project brief through delivery, including oversight of scheduling,resourcing, workflow,and partnership with production.

• Mentorship ofteam member knowledge and capabilities with a focus on ensuring direct reports are following correct processes.

• Understand and articulate business reasons behind agency processes and best practices

• Apply AI tools within project management and client-services workflows, with the ability to evaluate outputs, refine inputs/prompts, and maintain appropriate human oversight across all stages of delivery.

• Proficient with Microsoft Office, Google Suite,PowerPoint, Keynote, Acrobat Professional, Smartsheet,and project management tools, withdemonstratedhands-on experience using AI tools (e.g., Copilot, Gemini, Firefly) to support workflow efficiency, coordination, and delivery.

We prioritize attributes and soft skills, including:

• Maintain focus under pressure, keep a positive and collaborative yet confident demeanor and quicklyfacilitateothers'involvement when necessary.

• Communicate internally and externally, across multiple levels, with clarity, honesty and integrity while demonstrating exceptional verbal and on-screen presentation skills.

• Expects high standards for work and behaviorof self and others; accountable, assertive and dependable. Strong attention to detail and able to prioritize tasks and manage time effectively

• Desire to remain current in industry topics by seeking constant learning opportunities and improvement.

• Abilityto work autonomously to tackle problems and generate solutionsproactively.

• Quickly adopts new tools and evolving AI capabilities, applying them pragmatically to improve workflows, team efficiency, and delivery outcomes

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and…