Helpdesk Specialist

Overview

We are seeking a mid-level Helpdesk Specialist to join our Corporate IT team in El Segundo, CA. You’ll be the go-to resource for troubleshooting complex technical issues, assisting our end-users both onsite and remotely, and keeping our IT operations running smoothly. This role is fast-paced, highly collaborative, and a great opportunity to grow your skills in enterprise IT systems and support.

This is an onsite position for our office in El Segundo, CA.

• Provide exceptional technical support for end-users, remote staff, and IT systems teams.
• Answer customer inquiries via phone, email, and in-person, ensuring timely and professional communication.
• Diagnose and resolve complex hardware, software, and network issues.
• Install, configure, and update software and hardware as needed.
• Support purchasing, receiving, shipping, and management of equipment inventory.
• Contribute to IT improvement projects and tactical plan implementation.
• Document issues, resolutions, and system changes in a service desk platform.
• Mentor and guide help desk staff.

• 5+ years in a help desk or technical support role, ideally in a mid-sized, geographically dispersed organization.
• Advanced troubleshooting skills for Windows OS and user/computer account management in Active Directory.
• Excellent interpersonal skills, with the ability to communicate effectively at all organizational levels.
• Strong attention to detail with the ability to identify errors, inconsistencies, and opportunities for process improvement.
• Soft skills that make you successful in support: patience, empathy, active listening, urgency, and organization.
• U.S. citizenship and ability to obtain/maintain a security clearance.

• Experience with Okta Multi-Factor Authentication.
• Strong familiarity with Exchange and Office 365.
• Printer installation and configuration.
• Basic Windows Server administration.
• Strong exposure to enterprise IT processes, including hardware lifecycle management.
• Strong attention to detail with the ability to identify errors, inconsistencies, and opportunities for process improvement.

• High School Diploma Required